IT Support Engineer

2 weeks ago


Stevenage, Hertfordshire, United Kingdom Ellis Mason Ltd Full time

Our client is a highly reputable secondary school within Hertfordshire who are looking to recruit an
IT SUPPORT ENGINEER to their team.


The
IT SUPPORT ENGINEER will play a key role in the IT team, being responsible for all aspects of technical support and service delivery across the school, delivering and supporting school technical projects with a key focus on deputisingfor the ICT Manager when required.

SALARY & BENEFITS

  • Full time, permanent role
  • Base salary £30,151 to £32,909 per annum
  • Monday to Friday 8am 4pm (3.30pm finish on Friday)
  • 25 days annual leave, plus bank holidays
  • Secure onsite parking
  • Governors focused on Staff wellbeing
  • Supportive of flexible working
  • Social activities e.g. Friday after school football, staff choir, staff book group & running club

THE JOB

  • Manage and Maintain Administrative Systems
  • Domain Services (Active Directory and Azure) including SSO, Security, Printers, Backups, Analytics, Communication and Business Systems (Microsoft 365).
  • Manage and Maintain Network Infrastructure including and not limited to Wired and Wireless Networks and associated connected devices.
  • Responsible for regular maintenance programme and resolving failures in hardware and software and ensuring appropriate 'housekeeping' tasks are implemented this includes upgrades to hardware and software
  • Installation of desktop, server, network and multimedia hardware and software.
  • Actively work to continually improve the reliability, performance and functionality of all IT systems and equipment.
  • Ensure mínimal downtime and inconvenience to staff and students.
  • Carry out, outofhours maintenance including upgrades and housekeeping as required.
  • Providing IT support is available at parent's evenings, productions, open evenings etc. as required.
  • Ensure security of the network and embed best practice for safe use of IT across school
  • Devise, document and maintain ICT policies and procedures that ensure operational (business) continuity and compliance with relevant requirements
  • Ensure efficient deployment of computer hardware around school in line with school policy.
  • To work with the ICT Technical Manager and Data Protection Officer to develop a data protection strategy and ensure compliance with all data protection legislation including GDPR.
  • Work closely with the ICT Technical Manager to devise Disaster Recovery Plan and Business Continuity Plan
  • To embed, monitor and look to continuously develop the school's IT Helpdesk system and other reporting channels.
  • Ensure correct licensing for all software and systems and that Data Protection Impact Assessments are undertaken as required.
  • Maintain an inventory of all school's hardware and software, including a record of renewal dates.
  • Work with ICT Technical Manager to ensure effective maintenance, supervision and upgrading of MIS and other software as required.
  • Develop and maintain an annual schedule of works to check IT equipment across site and replace or repair damaged or failing IT as required.

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