Contact Centre Operator

1 week ago


Peterborough, Peterborough, United Kingdom Nationwide Vehicle Recovery Assistance Full time

Contact Centre Operator | Day shifts | Peterborough | Full Time | You will earn an excellent salary

  • Is there anything more appealing than joining a business that is an expert in its field?_
  • Interested in joining a company with a great reputation?_
  • Want to be part of a wellestablished and trustworthy vehicle recovery resource?_
  • If so, Nationwide Vehicle Assistance is the place for you _
Established in 2010, Nationwide Vehicle Assistance provides bespoke collision recovery and storage management services.

Our experience and understanding of the vehicle recovery sector enable us to determine where companies are missing money-saving and customer retention opportunities


Based in Chelmsford, we operate from 14 depots across the UK and Europe and our UK control centres, overseeing more than 25,000 roadside recovery jobs.

Not only this, we are partnered with West Ham United as Official Vehicle Collision Recovery and StorageManagement Partner.

You will work days, ranging from 7am-6pm, hours will be flexible to accommodate you. You will work a 5 day rota, usually including two weekends.

What can Nationwide Vehicle Assistance give to you?

  • Company pension3% contribution
  • Overtime incentive + £2 per hour
  • 28 days per year inclusive of Bank Holidays

Are you the right person for us?

  • Excellent interpersonal skills
  • You will assertive and have a firm but fair approach
  • Excellent verbal communication skills to clearly share and relay information
  • Computer literacy
  • The ability to remain calm and polite when dealing with complaints or challenging clients
  • Strong problemsolving skills to determine the best possible solutions for client issues
  • Good command of the English language
  • A confident, outgoing and friendly persona

What will your role as a Contact Centre Operator look like?

  • Adhering to the company's policies and procedures
  • Dealing with both clients and customers
  • Delay updates, liaise with recovery agents, invoice queries, inputting pro forma details on CRM
  • Vehicle technician queries
- parts update/order ETS/ System based checking the accuracy of the information, sending inspection sheets

  • Your first interview will be followed by a 'meet the team" 10am2pm. _
**If you are ready to start your career with Nationwide Vehicle Assistance, then click APPLY now We can't wait to hear from you

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