![Nationwide Vehicle Recovery Assistance](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Operator
1 week ago
Contact Centre Operator | Day shifts | Peterborough | Full Time | You will earn an excellent salary
- Is there anything more appealing than joining a business that is an expert in its field?_
- Interested in joining a company with a great reputation?_
- Want to be part of a wellestablished and trustworthy vehicle recovery resource?_
- If so, Nationwide Vehicle Assistance is the place for you _
Our experience and understanding of the vehicle recovery sector enable us to determine where companies are missing money-saving and customer retention opportunities
Based in Chelmsford, we operate from 14 depots across the UK and Europe and our UK control centres, overseeing more than 25,000 roadside recovery jobs.
You will work days, ranging from 7am-6pm, hours will be flexible to accommodate you. You will work a 5 day rota, usually including two weekends.
What can Nationwide Vehicle Assistance give to you?
- Company pension3% contribution
- Overtime incentive + £2 per hour
- 28 days per year inclusive of Bank Holidays
Are you the right person for us?
- Excellent interpersonal skills
- You will assertive and have a firm but fair approach
- Excellent verbal communication skills to clearly share and relay information
- Computer literacy
- The ability to remain calm and polite when dealing with complaints or challenging clients
- Strong problemsolving skills to determine the best possible solutions for client issues
- Good command of the English language
- A confident, outgoing and friendly persona
What will your role as a Contact Centre Operator look like?
- Adhering to the company's policies and procedures
- Dealing with both clients and customers
- Delay updates, liaise with recovery agents, invoice queries, inputting pro forma details on CRM
- Vehicle technician queries
- Your first interview will be followed by a 'meet the team" 10am2pm. _
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