Customer Service Advisor Fully Remote

2 weeks ago

Kembrey Park, United Kingdom Thames Water Full time

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you'll be doing

Are you looking for a new career in the New Year?

Why not start 2023 with us? We're looking for committed individuals with a passion for providing high-quality customer service to join our Customer Service Centre as a
Customer Service Advisor on a
fixed-term contract for 12 months.

The role is fully remote working and previous contact centre experience isn't necessary, instead, we are looking for passionate people with a proactive outlook,an extremely customer-centric approach, and a great attitudeAs we're proud to support the communities we serve, we'll need you to live in the Thames Water region
.

You'll know if you do as you'll be a Thames Water customer with your water bill coming from us.

Our customers are at the heart of our business, and we're passionate about everything we do to support our customers, communities, and the environment, which is why our
Customer Service Advisors are so important to our business.

Our
Customer Service Advisors are the first point of contact for our customers, and you'll be representing Thames Water and taking ownership of customer queries, asking the relevant questions, and finding a swift resolution to all enquiries.

A professional understanding of what makes first-class customer service is important, as are flexibility, multi-tasking and problem-solving.


Our working hours are 36 hours a week, between 8 am - 8 pm Monday to Friday with 1 Saturday in4.

This also includes bank holidays.

What should you bring to the role?

Don't worry if you haven't done this before.We're looking for enthusiasm, a great attitude and a desire to learn

  • A strong passion for customer service
  • An excellent telephone manner with good written and verbal communication and interpersonal skills to interact with our customers
  • Enthusiasm and being a great team player
  • Willingness to learn and progress
  • Good IT, listening and problemsolving skills

What's in it for you?

This is a fantastic opportunity to make a difference and you'll be working with like-minded people who have customers at the heart of everything they do.

We're committed to giving you great training and we'll make sure you have everything you need to thrivein this role.


Whilst this role is offered on a 12-month fixed-term contract, there could be the opportunity to go permanently in the future.

Our competitive salary package includes 24 days of holiday and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner.
If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers.

As part of Team Thames, you'll have the opportunity to sign up to supportour customers on the frontline as an Ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along theway.

  • Customer Service Advisor Fully Remote

    2 weeks ago

    Kembrey Park, United Kingdom Thames Water Full time

    Who are we?Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing.At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business...

  • Customer Service Advisor

    2 months ago

    Kembrey Park, United Kingdom Meriden Media Full time

    Our customers are at the heart of our business, and we’re passionate about everything we do to support our customers, communities, and the environment, which is why our **Customer Service Advisors** are so important to our business. We’re looking for committed individuals with a passion for providing high-quality customer service to join our Customer...

  • Customer Service Advisor

    4 weeks ago

    Kembrey Park, United Kingdom Meriden Media Full time

    Our customers are at the heart of our business, and we’re passionate about everything we do to support our customers, communities, and the environment, which is why our **Customer Service Advisors** are so important to our business. We’re looking for committed individuals with a passion for providing high-quality customer service to join our Customer...

  • Customer Service Advisor

    3 weeks ago

    Kembrey Park, United Kingdom Thames Water Full time

    **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our...

  • Customer Relations Advisor

    4 weeks ago

    Kembrey Park, United Kingdom Thames Water Full time

    **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes_,_ keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so...

  • Financial Customer Care Advisor

    2 weeks ago

    Kembrey Park, United Kingdom Thames Water Full time

    Who are we?Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing.At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business...

  • Financial Customer Care Advisor

    4 weeks ago

    Kembrey Park, United Kingdom Thames Water Full time

    **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our...

  • Collections Advisor

    2 weeks ago

    Kembrey Park, United Kingdom Thames Water Full time

    Who are we?Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing.At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business...

  • Collections Advisor

    1 month ago

    Kembrey Park, United Kingdom Thames Water Full time

    **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our...

  • Collections Advisor

    4 weeks ago

    Kembrey Park, United Kingdom Thames Water Full time

    **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our...

  • Customer Service Advisor

    2 months ago

    Trafford Park, United Kingdom Greenbean Full time

    We have a fantastic opportunity for talented customer focused individuals to join a digital bank based in Manchester who make a real difference to everyday people. This is not your usual customer service role as it’s fully remote. You’ll work Monday - Friday between the hours of 8am - 6pm with NO WEEKENDS or Bank Holidays - you even get an extra day off...

  • Customer Service Advisor

    4 weeks ago

    Trafford Park, United Kingdom Greenbean Full time

    We have a fantastic opportunity for talented customer focused individuals to join a digital bank based in Manchester who make a real difference to everyday people. This is not your usual customer service role as it’s fully remote. You’ll work Monday - Friday between the hours of 8am - 6pm with NO WEEKENDS or Bank Holidays - you even get an extra day off...

  • Collection Advisors

    2 weeks ago

    Kembrey Park, United Kingdom Thames Water Full time

    Who are we?Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business...

  • Service Advisor

    2 months ago

    Finsbury Park, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £34,000 Working Hours -  Monday - Friday 8:00-18:00 + 1 in 3 Saturdays 08:30 - 12:30 Location - Finsbury Park   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service...

  • Service Advisor

    4 weeks ago

    Finsbury Park, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £34,000 Working Hours -  Monday - Friday 8:00-18:00 + 1 in 3 Saturdays 08:30 - 12:30 Location - Finsbury Park   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service...

  • Collection Advisors

    4 weeks ago

    Kembrey Park, United Kingdom Thames Water Full time

    **Financial Customer Care ‘Find out more’ Event** New Year, New Career! If you are thinking about a change of career in 2023 and have a passion for customer service, please join our virtual event on **Friday 16th December** between **10.00 am to 11.00 pm** to find out more about working in our Financial Customer Care team at Thames Water. **This...

  • Customer Service Advisor

    4 weeks ago

    Tachbrook Park, United Kingdom Accord Lets Full time

    **Role - Customer Service Advisor (known locally as a Property Manager) Salary - £20,000 per annum Location - Warwick PMC, 4 Olympus Court, Warwick, CV34 6RZ Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 5, 9am - 1pm Employment Type - Full-time, permanent** **The Connells Group** has recently acquired **Countrywide **securing our...

  • Customer Service Advisor

    1 month ago

    Pride Park, United Kingdom Red Dot Recruitment Full time

    Customer Service Advisor in Partnership with our Client Location: Pride Park, Derby **Salary**: £20,200 + Monthly Bonus Operational Hours: Monday to Saturday 8am - 6pmGreat work/life balance with No Sundays and 1 in 3 Saturdays **Job Type**: Permanent 37.5 Hours What's in it for you as a customer service advisor? - £20,200 PLUS monthly Bonus - Earn...

  • Customer Service Advisor

    4 weeks ago

    Trafford Park, United Kingdom Proactive Personnel Ltd Full time

    Job description Proactive Personnel are currently searching for multiple Customer Service Advisors for a large financial company based in Manchester. They have great growth plans so they are wanting great people to join them on their journey! These positions are workingfrom home with the option to work from their great offices. Role and...

  • Customer Service Advisor

    2 months ago

    Park Royal, United Kingdom We Staff Full time

    **We Staff** are currently recruiting for a Customer Service Advisor for a very prestigious client of ours based in Park Royal, West London NW10 area. This is a full-time, Permanent position. **Duties**: - Answering phone calls. - Dealing with customer enquiries. - Taking orders. - Providing customers with a fantastic, professional...