Dispensing Receptionist

Communication

We are an 11,000 patient Practice on the Isle of Sheppey, looking for a Dispensing Receptionist to join our hard-working, dedicated team.

Person Specification

• Excellent customer service skills
• Ability to cope with change and or conflicting demands
• Ability to communicate well at all levels
• Excellent telephone manner
• Works well under pressure on their own or as part of a team
• Good personal time management and priority setting
• Must be courteous and focused on providing a consistently high standard of customer service
• EMIS and Docman preferred but training will be given
• Ability to interact well with a wide range of personality types
• High level of attention to detail
• Ability to multitask and make decisions in a fastpaced environment
• Answering telephones, booking triages and appointments
• Assisting GP as chaperone when required
• Undertaking all mandatory training as required
• Completing referrals to the local community nursing team(s) when necessary
• Ensure and effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and followup appointments
• Using your own judgement and communication skills; ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and nondisruptive manner
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Action repeat prescription request and ensure that they are ready for collection by the patient within 48 working hours, either on the computer or manually
• Dispense medicines to patients safely and accurately
• Collect prescription charges in accordance with dispensary protocol
• Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering
• Receiving and storing supplies in accordance with policies, ensuring the cold chain is maintained
• Safe disposal of returned and/or out of date medications
• To be responsible for checking all medicines dispensed, ensuring there are no discrepancies
• Handing completed repeat prescriptions to patients and checking names and addresses
• Advise patients of relevant charges for private services; letters, medicals, etc.
• Enter patient information on the computer as required
• Retrieve and refile patient records as required, ensuring strict alphabetical order is adhered to.
• Ensure correspondence, reports, results, etc. are filed promptly and in the correct records
• Updating patient contact information and addresses as appropriate

Communication

• The post holder should recognise the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people's needs for alternative methods of communication and respond accordingly

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Qualities

• The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• This job description is a reflection of the current position and may change in emphasis or detail in the light of subsequent development, in consultation with the post holder._

Health & Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety policy, the Health & Safety manual, and the Practice Infection Control policy and published pro

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