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Extra Contractual Resource
3 months ago
Based at Stevenage Ambulance Station
The role will require professional and effective communication with Integrated Care Board (ICB)/hospital staff/internal departments/external providers/patients, and relatives/carers, on a daily basis.
Checking accuracy of the transport booking, including mobilities, against resource and locality of clinics against inclusion lists, ascertaining whether the journey is within the contractual guidelines, identifying and organising ECR journeys.
Monitoring and investigation of complex patient journeys
Liaising with internal and external departments.
Checking and authorisation of ECR Journey invoices
Maintain data cleansing on Cleric system
Checking correct mobilities against booked journeys
Contact with Patients and carers to confirm journey
Build and maintain good professional relationships with all stakeholders
We deliver the patient transport services in Cambridgeshire, Bedfordshire, Hertfordshire, North and West Essex.
Our vision is underpinned by four goals:
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation
We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.
Please see attached Job Description and Person Spec for full description and responsibilities of the role.