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Operational Support Officer

3 months ago

Bolton, Bolton, United Kingdom ExamWorksUK Full time

Who are ExamWorksUK?


We are a group of companies working in the legal, accident management and healthcare sectors currently looking for Operational Support to join us.

As an Operational Support you will be working for Premex Services.

The role of Operations Support is to ensure we meet customer expectations and to meet customer SLAs.

Working alongside the Operations Manager to ensure the smooth day to day running of the operational team from a none-clinical perspective.

A high commitment to achieving key deliverables and people management.

A successful Operations Support is expected to prioritise their own duties to allow approx.

80% of their daily workload to be on team processing, with the remaining 20% left to complete any ad-hoc tasks.


  • To be responsible for producing and analysing MI, ensuring that we meet internal and customer SLA's
  • Review MI for trends, taking a proactive approach to address and improve service levels
  • Identify and highlight any areas for potential focus that could impact the customer journey and case lifecycle i.e. high FTA/cancellation rates
  • Produce meaningful monthly/mid monthly reports with full analysis and commentary of SLA's.
  • What we are looking for:


Knowledge of Systems
  • Excel, Word, Power BI
  • KPI Delivery
  • Administration
  • KPI Delivery
Extra Benefits with the role include,
-
22
days holiday rising to 27 PLUS Bank Holidays:

  • _Buy up to 5 MORE HOLIDAYS, or sell some back to us if you wish_
-
We guarantee your birthday off - if you want it:

  • _Paid Sick Leave (after 1 years service)_
-
Continuous training and development with support given by our expert team and opportunities to complete qualifications:

  • _Appraisal programmes for all which aids your progression and salary increases_
-
Company Pension:

- _Employee referral programme - £250 for every employee you refer_

-
FREE PARKING:

- _Amazing social events, festivals and parties, team nights_
-
Flexible approach to home working where your role allows:

  • _Relaxed working environment with a 'dress to perform at your best' policy_
-
Match funding for your charitable activities and 1 day off paid each year for volunteering:

  • _Employee Assistance programme
  • legal advice, counselling and much more_
-
Discounts on retail, entertainment, eating out, purchases and insurance products:

  • _Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition_
-
Reward & Recognition - e-vouchers linked to our values, for you to spend on whatever you like:

  • _Cycle to work scheme_
-
Ask Mike - put your questions to our CEO - your thoughts and opinions are welcome too
This role is Monday to Friday - Hybrid based in Bolton BL6, 37.5 Hours per week.

IND2

Job Types:
Full-time, Permanent

Salary:
£30,000.00 per year

Schedule:

  • Monday to Friday

Education:

  • Certificate of Higher Education (preferred)

Experience:

  • MI: 1 year (required)
  • People management: 1 year (required)

Language:

  • English (required)

Work Location:
In person