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Fixed Term Customer Success Advisor

3 months ago

Gloucester, Gloucestershire, United Kingdom Furndeco Limited Full time

An exciting opportunity to join a fast-growing, dynamic business
Are you a highly organised, efficient, and accurate person who is wanting to achieve a great job every day? Are you seeking a position in a motivated, fast-growing company? Do you have a passion for delighting customers?


We are looking for a new team member to work in our busy Customer Success team, this would be on a fixed-term contract for 6 -7 months with the possibility of a permanent role depending on performance and business growth.

You would be dealing with all aspects of customer enquiries and orders.

This is a crucial role for the business and comes at an exciting time as the team continues to grow quickly.

You will be working in a fast-paced customer-focused environment dealing with customers of all types working to strict deadlines. You will need to remain calm and professional in all situations to succeed in this role.

Key attributes required to be successful in this role:

  • You will have previous customer service or sales experience in an office environment.
  • You will display an excellent level of attention to detail.
  • Possess a willingness to learn and a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Be able to solve problems quickly and efficiently.
  • Must be able to work in a fastpaced environment and be able to multitask.
  • To be a motivated and positive team player.
  • Excellent IT skills.

Some of the key requirements are:

  • Engaging with customers to ensure their needs are met and communicated back to ensure customer satisfaction is paramount.
  • Inputting orders into the ERP System.
  • Order Management.
  • Being a main support to the Sales Administrative Team by processing all requests in a timeefficient manner and able to liaise between various departments successfully.
  • Managing complaints in a timely, professional manner with communication to the customer being key.
  • As a team you will answer all incoming customer service calls.

What We Offer

  • Endless free tea and coffee
  • Private medical insurance
  • Death in Service Cover
  • Employee Assistance Programme
  • Free onsite parking
  • Great working environment with new & modern offices
  • Company Pension
  • Birthdays off

Job Type:
Contract

Contract length: 6-7 months

Salary:
£24,000.00 per year

Schedule:

  • Monday to Friday

Experience:

- customer service: 1 year (required)

Work Location:
In person