Senior Team Leader

2 weeks ago

Liverpool, Liverpool, United Kingdom Purchasing Professionals Full time

My client, a Business Advisory and Accounts Practice is looking to recruit an experienced and dynamic
Senior Team Leader to join the Tax Hub based in central Liverpool.

This team is one of several Hubs within the companies rapidly growing Shared Service Centre (SSC).

Duties:


The role of a Senior Team Leader is to empower, inspire, support, and develop the capabilities of not just their direct reports but the team as a whole to set them and their clients up for success.


It involves meeting regularly with their Team Leaders managing, coaching, motivating, and engaging them throughout the year to ensure they achieve their full potential, with the ability to flex their style as needed to support and develop the individualswithin the team.


The Senior Team Leader role includes a number of key areas:

Wellbeing

  • Have an oversight and monitor absences, including holidays, sickness absence and other absences within Workday ensuring that requested absences fit in with the needs of the department and are in line with the relevant Firm policies
  • Where appropriate, consult with the Partner and/or HR to ensure any wellbeing issues are addressed consistently and in a timely fashion
  • Champion Wellbeing policy, innovations and engagement throughout your direct reports and the wider team

Recruitment and Onboarding

  • Responsible for the new Team Member's local onboarding and induction process, including the allocation of buddies and devising new starter training programmes within the hub, linking in with national and SSC induction schedules as appropriate.
  • Drive and support the integration of new employees to understand the Firm and Streams activity, priorities, policy, and strategy
  • Understand new Team Member's role and work with them to set SMART objectives in line with expectations and review performance ahead of the end of the probation period.
  • Deliver and maintain a Road to Competency pathway for each individual with in the there team
  • Meet regularly with Team leader to provide support, give direction, answer queries, monitoring performance and quality (working with SME's to help support the technical aspects).
  • Be accountable for and drive the recruitment process throughout working with the wider SSC Talent team/ SSC recruitment team and also the SME's to select new joiners at all grades, following the firm's recruitment process.

Performance Management

  • Take time to understand the Achieving My Potential framework
  • Work with Team Leaders and team members to set and continually review SMART objectives for the performance reviews monthly, mid year and annual review basis
  • Accountable for the completion of statutory training compliance and assigning additional training through the Workday platform
  • Enable and manage the flow of Management Information through the entire team including productivity and quality performance requirements
  • Drive a feedback culture throughout the team to enable team member and team leaders take responsibility for obtaining feedback and job quality reviews enabling a robust understanding of their performance throughout the year
  • Instigate regular insightful performance review process with input from the technical team in order to provide honest and constructive feedback in a timely manner to the team members
  • Have open and honest coaching conversations to help Team Member identify/address strengths and development areas
  • Identify succession pipelines in both technical and people management streams at all levels including areas of development and opportunities, feeding into wider local succession planning activity
  • Where appropriate, consult with the Hub manager and/or HR to ensure any performance issues are addressed consistently and in a timely fashion
  • Support the firmwide cyclical performance and pay processes as required, providing a fair and balanced view on performance, quality and progression at consistency panel meetings and adhering to the firm's framework in terms of pay and promotion activity

Technical and Developmental Training

  • Act as a technical expert or obtain the SME support in this area and provide support and guidance for the team
  • Ensure Team Member has the relevant technical training for the role and approve delegate requests as appropriate
  • Ensure Team Member is aware of latest technical and methodology developments

Collaboration & Communication

  • Working with the workflow team to ensure the required staffing levels are planned, in line with seasonal peaks and any new activity.
  • Communicating effectively with various stakeholders, within SSC and the wider firm, on a regular basis, both verbally and written as appropriate and representing the Tax hub as required
  • Devise mechanism for regular feedback and communication with the technical Tax team and other SMEs supporting wider SSC activity and working with other departments (both within SSC and wider firm) as required
  • Drive and be accountable for the delivery of small to medium sized projects (alongside SMEs where appropriate) including working with multiple other departments and client facing teams to deliver timely results within both the Tax team and the wider firm.

Skills required:

Technical and professional skills:

  • Demonstrable experience of people leadership & management, with the ability to flex style as required
  • Evidence of strong coaching and development skills
  • Evidence of performance reviews and delivering policy driven outcomes
  • Demonstrable experience in MI creation, streamlining resulting in improved performance/productivity
  • Excellent communication skills
- both verbal and written

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