French Speaking

2 weeks ago

Kingston upon Thames, Greater London, United Kingdom Foundever Full time

Key Details
-
This is a French and English speaking role
Must be fluent in French and English (written and spoken):


Salary:£24,082.50 per year
  • Monthly paid (equates to an hourly rate of £12.35 per hour)
-
Contract length: 37.5 hrs p/w
  • Permanent
-
Training: Paid training onsite - 1 week, Monday to Friday 9am-5.30pm
-
Production: After training, onsite for 4 weeks, assess options to WFH, this will depend on how the performance and attendance is. It will be on a Hybrid model ONLY with 2 days home and 3 in office
-
Schedule: This position is working any 5 out of 7 days a week, 37.5 per week
  • Monday
  • Friday ; Saturday
  • Sunday h30
-
Expected start date:

The Role


The experiences that the customers have come from the individuality that you bring after getting the proper Foundever training and learning the ins and outs of established procedures, processes, and systems.

You will be empowered to use your initiative to provide a resolution for each customer whilst being Creative, showing your commitment and building a connection with every customer you speak to.


What we need from you

  • Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally in English and French
  • Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
  • Problemsolving skills: the ability to quickly identify and resolve customer issues or complaints
  • Empathy: the ability to understand and relate to the customer's perspective
  • Patience: the ability to remain calm and composed
  • Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
  • Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
  • Strong teamwork skills: the ability to work effectively with other agents and support teams

Why work at Foundever?


At
Foundever, we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others.


Foundever securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.

What are you waiting for? Start your Foundever journey and click apply

Creativity, Commitment, Connection at Foundever Group

Everyone is Welcome
Foundever Group is an equal opportunity employer. We value our diversity and we're committed to making Foundever a truly inclusive place to work.

We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.


If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.


Long Description

Day to Day

  • Be proactive in assisting customers, responding to customer complaints and resolving matters as required whilst maintaining a high level of customer satisfaction. Where matters are unable to be resolved, escalate to Contact Centre Manager.
  • Working with the Contact Centre Manager to set Key Performance Indicators' (KPI's) and aim to exceed performance standards of the Contact Centre.
  • Provide and promote the highest level of customer service
  • Answer and manage telephones, ensuring that the phones calls are always answered promptly and within set KPI's.
  • Write and send correspondence to individual visitors on customer service issues within set KPI's.
  • Maintain awareness of where problems (complaints) or successes (compliments) are coming from, feedback as required.
  • Maintain and update Customer Service database. Ensure that the information kept in directories and reference files are accurate, available, up to date and easy to navigate.
  • Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood
  • Playing an active role in advancing the Contact Centre standards to compliment the customer experience
  • Continuously seek ways to improve personal, team and business performance
  • Ensure that the Contact Centre adheres to health and safety standards and HSE guidelines.
  • Undertake any other relevant duties or reasonable request as requested

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