Team Coach

2 weeks ago


Wellingborough, Northamptonshire, United Kingdom Mitchells & Butlers Full time
Objectives/Purpose of Role

Deliver a positive guest experience by creating a warm, inviting and friendly environment.

Supervise, train and motivate team members to maintain excellence and exceed guest expectations, leaving a lasting impression that motivates guests to return with friends and family.


Responsibilities & Duties:

  • Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
  • Provide personalised recommendations that cater to the specific needs and preference of each guest.
  • Value regular guests by remembering their preferences and engaging in meaningful conversations.
  • Check all guests are enjoying their meal and discuss the guest experience survey
  • Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
  • Promote open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
  • Support and contribute to team meetings, offering your valuable insights.
  • Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
  • Ensure wastage is kept to a minimum by ensuring the team follow brand procedures and policies.
  • Provide guidance and feedback to team members during shifts to enhance their skills and help deliver great service.
  • Keep up to date with business information, including promotions and new products.
  • Participate in all inhouse training, elearning and the completion of assigned learning modules.
  • Always adhere to brand standards, licencing laws and all company policies and procedures.
Key Skills & Behaviours, Do what I say I will

  • Show accountability by taking ownership of tasks and delivering results proactively. Think on my feet under pressure to keep things running smoothly
  • Communicate effectively with both team members and guests, be open to feedback and collaborate to find practical solutions to any issues that arise.
Recognise people are different and adapt to suit their needs Job Description - Team Coach

  • Promote a positive and inclusive work environment that values teamwork, open communication and diverse opinions, ensuring everyone's voice is heard and valued. Step into change with curiosity and an open mind
  • Embrace change with an open mind, demonstrating a genuine interest in learning new approaches, processes, and ideas by actively seeking information and asking questions. Pull together when the going gets tough
  • Display a collaborative and supportive approach during challenging times

WHAT'S IN IT FOR ME?

  • Flexible shifts to fit around the other important things in life.
  • A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered.
  • 20% discount across all off our brands for up to 5 friends and family.
  • Earned Wage Access no more waiting for payday, you can access your earned pay when you need it.
  • Discounts on gym memberships.
  • Team Socials work hard, play hard
On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares There's also a free employee helpline
- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS A TEAM COACH YOU'LL

  • Lead the team on the floor to success during busy shifts.
  • Train and inspire your team.
  • Support the day to day running of the business.
  • Maintain high standards of cleanliness and safety.
Wage is dependant on age

Job Types:
Full-time, Part-time, Permanent, Apprenticeship

Pay:
£9.59 per hour

Expected hours:
per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Tips

Experience:

  • Restaurant: 1 year (preferred)

Work Location:
In person

Application deadline: 30/06/2024
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