Technical Service Assistant

2 weeks ago


Sheffield, Sheffield, United Kingdom Environment Agency Full time
Number of jobs available- - Region- Yorkshire and the Humber

  • City/Town
  • Sheffield


Building/Site
  • Quadrant Two


Grade
  • Staff Grade
  • Post Type
  • Fixed Term


Working Pattern
  • Full Time


Role Type
  • Operational Delivery
  • Salary Minimum £20,507 Prorata


Job description
  • The Field Team Technical Services team (FTTS) require a Technical Services Assistant, based in Sheffield.
You will be working as a part of a dispersed team of programme officers and systems advisors.

Your main duties will include scheduling appointments for field teams, producing paperwork for pollution incidents around the country, and attending the office to undertake printing.

You will help with responding to queries and phone calls received into the team inbox and phoneline, from both internal and external customers.

You will be able to prioritise tasks and work with multiple IT systems.

We are working hard to close the gap between us and the wider field team to become more integrated, you will be key to further improving working relationships especially for the field teams you will cover.

There will also be opportunity to support the Environment Agency's Incident response.

  • The team
  • The FTTS are part of the National Monitoring Field Team (NMFT). NMFT collect fieldbased samples for local, national and statutory requirements. The data collected provides key information for teams across the Environment Agency. FTTS are responsible for scheduling of these samples and have ownership of the programmes that deliver this; RouteLIMS, MSIS and Salesforce.


Experience/skills required
  • Good communication skills both written and verbal
Have an eye for detail, be efficient and able to persevere with tasks.
The ability to work well under pressure and prioritise activities to make effective use of time and meet deadlines.
An understanding of Environment Agency monitoring systems including Salesforce, MSIS and RouteLIMS are desirable but not essential

  • Contact and additional information
  • The core hours for this role are 37 per week Monday to Friday

The base locations for the roles are Sheffield, we are currently operating a flexible working model with 1 day in the office a week.


Everyone starting in a new role will be welcomed into the team and given all the training and support needed.



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