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Controller

2 months ago

London, Greater London, United Kingdom Mitie Full time

Job Overview:

  • The primary responsibility of the Controller is to operate the Control Room electronic security systems, responding to emergencies and to provide quality information to the security staff and Client.
  • Maintain daily liaison with the Duty Shift Leader, or nominated representative ensuring all relevant information is brought to his / her attention.
  • Be responsible for all relevant CITI security daily paper work to include, filing, auditing and archiving.
  • The Controller is responsible for coordinating all emergencies from the Control Room, ensuring all relevant information are escalated to the appropriate personnel immediately.
  • The Controller will also act as the EMEA (Europe, Middle East and Africa) incident manager by coordinating, analysing, escalating and compiling reports for all stake holder involve.
  • All security and nonsecurity systems checks are to be carried out by the Controller and any faults are to be reported following the correct procedure as laid out in the Assignment Instructions.
  • To monitor CCTV, report and log all incidents.
  • Record and report to the Duty Shift Leader all faults, health and safety hazards / concerns and unsafe working practices reported to the Control Room.
  • The Controller will ensure that proper DOB entries are maintained at all times.
  • Ensure that an adequate Handover takes place between shifts ensuring all keys, equipment and relevant information / documentation are accounted for.
  • Enforce strict access control procedures ensuring only authorised personnel are permitted to enter the Control Room or restricted areas.
  • Ensure the Control Room is kept clean and tidy at all times.
  • The Controller will not leave his/her post without proper relief and should only be during designated breaks or when responding to an emergency.
  • Ensure all telephone calls are answered in a polite and courteously manner as laid down in the Assignment Instructions.
  • Carry out all reasonable Management requests.

Staff Management

  • Ensure, via Supervisory Staff, appropriate motivation, development and training of staff to meet contractual needs and individual needs where required.
  • Ensure all staff carry out their duties in accordance with procedures and policies.
  • To establish and manage a security section which is well turned out, motivated, wellinformed, focused and clear about its role and objectives.
  • Control staff turnover.
  • Effectively manage and reduce absence.

Vehicles & Equipment

  • Control use of radios, pagers, patrol recorders and other equipment, ensuring regular audits are carried out.
  • Ensure lawful, safe, efficient and economical use and recording of all supplies and consumables.
  • Ensure accurate records are maintained of all equipment including alarm systems, monitoring and recording devices, reported as defective and ensure appropriate and timely response and repair of equipment.
  • Ensure vehicles are used and maintained in accordance with policies and procedures.

Administration

  • Provide accurate and timely information for the preparation of reports and planning.
  • Ensure all extra cover is accurately recorded and financially monitored.
  • Ensure provision of adequate information for proper personnel administration of employees.
  • Ensure compliance with legal, Company and contractual obligations at all sites, such as the General Data Protection Regulations, Health and Safety at Work Act, procedures outlined in the Company handbook, Standing Instructions, Assignment Instructions.
  • Maintain accurate and correct documentation and update as required.

Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
  • Promote the health and safety of staff in accordance with the H&S policy; including Livesafe and QHSE guidance
  • Ensure accidents are reported promptly and investigated in accordance with company procedures
  • Identification and reporting of, Health & Safety issues, or contraventions
  • Updating all risk assessments when required
  • Recording/reporting all maintenance faults, complaints, queries to the correct department.
  • Record and report all faults, health and safety hazards and unsafe working practices within your area of responsibility.
  • Carry out safety inspection before start and end of duty

What we are looking for:

  • Previous experience of operating at controller level
  • Excellent communication skills (both written and verbal)
  • Effective decision making
  • Strong people management and leadership skills
  • Effective time management & organisational skills
  • Good working knowledge of security