Dispatcher - Internal Applicants Only

1 week ago

Kettering, Northamptonshire, United Kingdom North Northamptonshire Council Full time

About the role

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What will you be doing?

1. Clarify with supervisors the availability of trade resources at the start of each day and
reschedule trade teams to ensure that all arranged appointments are achieved within
the allotted timeframe and adjust accordingly.

2. Identify the appointments allocated by the customer service team and check that the
work requested corresponds with the allocated trade operatives and re schedule work
as required.

3. Monitor the scheduling information system continually for allocated appointments and priority one requests to ensure that they are scheduled
according to availability, geographical area, competency of the operative and
availability of required materials before electronically dispatching to the
operatives appointment management hand held computer device (PDA).

4. Continually monitor the dispatching system throughout the day to ensure
that appointments are going to be made on time, contact operatives as
required to ensure unnecessary delays are avoidable and re allocate if
required.

5. To continually plan ahead, schedule and dispatch a continuous flow of work to all
trade operatives throughout the working day ensuring that all eventualities such as
sickness, holidays and unforeseen occurrences are covered.

6. Liaise with stores management to ensure that materials for the allocated work
are available before scheduling and dispatching the jobs to the trade
operatives.

7. Liaise with the occupants of the properties if appointments will be either
delayed or materials require ordering, and then arrange another appointment with the
customer service team if required.

8. To schedule and dispatch appointments for any inspections to the relevant
maintenance supervisors hand-held devices.

9. To work together with the property services management team to ensure
that both servicing and heating repairs are planned and scheduled in advance
and appointments are achieved.

10. At the end of each week or as directed by the Maintenance Manager, produce
a detailed performance report of each operative, plus an
allocations/appointments progress report showing a general overview.

11. To attend Management meetings as directed.

About you

As a forward thinking person you will.

5 GCSE passes at grade C/4 or above, including maths and English, or equivalent.

Experience in a Local Authority or

Housing Association office environment.

A commitment to providing excellent customer service – being responsive, flexible, and dedicated to 'getting it right first time'.

A dedication to being your best at all times – being professional, pro-active and open to new ways of working.

An enthusiasm for team working – being collaborative, innovative and showing support and respect for colleagues.

Excellent analytical skills and attention to detail

Excellent spoken and written level of English.

Ability to work with and understand technical issues

Computer literate with a good working knowledge of scheduling systems and Microsoft office applications

Good inter personal, liaison and communication skills.

Ability to manage own workload

Report writing skills.

Ability to demonstrate awareness/understanding of equal opportunities and other people's behaviour, physical, social and welfare needs.

Our benefits

We offer:

a competitive salary a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection. opportunities to develop your skills, knowledge and potential in a large unitary council generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days agile and flexible working arrangements to help you with a healthy work-life balance.

About us

We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

helping people live active fulfilled lives caring for our young people, providing them with high quality education and opportunities enabling a thriving and successful economy leading on a green and sustainable environment ensuring our communities are connected so they can shape their lives and where they live providing modern public services

Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

Your differences make us different - Achieve Together.

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