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Customer Training Support Advisor
2 weeks ago
Location:
Wrexham, UK Full time 37.
Service details:
NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
We help customers over the phone, online and by email.
We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Managing and processing data in a fast-paced office environment.
Accurate data recording.
Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
Work as part of the team in achieving targets set by the Service Manager.
Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
Act as a key deliverer of the DAF contract.
We are proud of the benefits we offer employees of NEC Software Solutions
~ Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
~25 days paid holiday with the option to buy/ sell
~4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
~ A Group Pension Plan with fantastic employer contributions up to a maximum of 8.A fantastic selection of flexible benefits to suit your individual needs
~ We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
~ Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.
NEC is an equal opportunities employer, welcoming applications from all communities.
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