Cfo3 Quality Assurance Administrator

1 week ago

Leeds, Leeds, United Kingdom St Giles Trust Full time

Job Summary:

Are you a proactive, collaborative and highly organised individual with a proven record of providing administrative support in a busy, pressurised environment? Looking for an exciting new career opportunity?


If so, join St Giles Trust as our
CFO3 Quality Assurance Administrator working on our vital HMPPS ESF programme, where you will provide vital administrative support for the CFO3 team across West Yorkshire.


About
St Giles Trust and HMPPS ESF
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.

Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.


The aim of the HMPPS ESF programme is to help offenders and ex-offenders move towards mainstream provision or into employment by addressing their barriers to work.

Operating in custody and in the community, St Giles Trust is the key delivery partner in West Yorkshire and emphasis is placed on those furthest from mainstream activity, while delivery is built around a case management model.


About this exciting opportunity


Your focus will be on providing administrative support to teams, this will include monitoring and managing the receipt of referrals ensuring they are successfully assigned to CFO3 Case Managers using the appropriate guidance and process, plus ensuring all inputting is accurate and within agreed timescales and providing regular activity reports to the Team Leader.


You will act as the primary point of contact for all enquiries, external and internal, to ensure communication channels are clear and effective, while also liaising with external stakeholders (such as prisons), delivery partners, spot purchase providers and other agencies to arrange appointments, referrals and ensure information exchanged is done in a timely and effective manner.

Developing and maintaining processes for recording and monitoring resource allocation and providing administration for meetings are also key duties.

What we are looking for

  • Experience of managing Customer Relationship Management systems
  • Experience of working in services which support people who have faced adversity and disadvantage
  • An understanding of the barriers faced by people with complex and multiple needs
  • The ability to develop and maintain means by which compliance with policy and procedure can be effectively monitored and reported on including financial expenditure
  • Outstanding IT and prioritisation skills, including the ability to manage your workload effectively
  • Excellent interpersonal, relationshipbuilding and communication skills, both verbal and written


In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.


St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.


Closing date: 11pm, 2nd
March 2023.

Interview date: 13th
March 2023**.

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