Service Engineer

2 weeks ago

Birmingham, Birmingham, United Kingdom Dutypoint Group Full time

Dutypoint is a rapidly expanding manufacturer and UK leader of pumps and pump systems, supplying essential equipment to industry and for prestigious domestic and commercial construction projects.

We are an innovative and dynamic company with new products and improved versions of existing products being launched each year as well as ambitious growth plans for the future.

As a company, we are very ethical and believe in looking after our employees and customers and doing business the right way. With our modern and spacious head office facility this means that we can offer new recruits an excellent working environment and company culture to work within.

We are currently seeking a Service Engineer to join our growing On Site Service team, covering the Oxfordshire area. Even though this role is based 'on the road', the successful applicant for this role will enjoy being part of a fantastic team.

You will be responsible for installing, commissioning and servicing our pump systems in your designated territory. There will also be some planned preventative maintenance and remedial work involved.

The salary is negotiable depending on skills and experience. The successful applicant will also be given a company vehicle for work use and all travel expenses will be covered.

We are ideally looking for somebody with a minimum of 2-3 years' experience in mechanical & electrical service engineering. However, if you are keen to learn, with a strong technical aptitude then the necessary training can also be provided.

As well as strong engineering skills, you will need effective verbal and written communication skills as you will be required to complete written reports for customers.

A full, clean driving license is also required.

Key Tasks & Responsibilities:

· Provide first class customer service through excellent product and technical knowledge, promoting the Dutypoint brand

· Installing, commissioning, servicing and emergency repairs of pumping and other mechanical equipment

· Attend customer sites as arranged and requested by the service manager and team

· Carry out commissioning, service and warranty based site visits, reporting any further on site requirements allowing the service team to prepare and supply quotes

· Attend any requested emergency call outs to client sites, carrying out repairs and reporting back as required

· Adhere to a strict safety policy ensuring safe working at all times with regard to own personal safety and the safety of others. Produce robust risk assessment and method statements to adhere to all site specific OH&S requirements

· Work in a diligent and professional manner at all times with particular regard to customer expectations and providing outstanding customer service.

Although not essential to have, the relevant qualifications and experience identified below, would be beneficial;

· Experience of the pump industry or site, construction based experience would be advantageous, but is not essential

· You must be self-motivated, ambitious with a "can do" attitude

· High standard of workmanship

· Excellent communication and customer service skills

· Willing to undertake CSCS and relevant industry certification including 18th Edition Electrical Competent

· Level of IT skills beneficial

· Driving License or working towards preferred.

Dutypoint Values

· Always World Class Service

· Rise to It

· Thrive on Progress

· Do Business Right

· 25 days holiday + bank holidays

· Company pension scheme

· Company bonus scheme

· Company vehicle and fuel card

· Free lunch daily

· Company uniform provided.

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