Account Manager

1 week ago


Exeter, Devon, United Kingdom Your Prime Recruitment Full time

The Responsibilities - Account Manager
Manage allocated service requests
Identify Support gaps through account development
Threat and termination ownership and management
Work with management to develop customer experience and drive new business opportunity
Engagement with Service Desk Manager
Input into productization of new services

Skills - Account Manager
Strong verbal and written communication skills
Excellent understanding of the company's product, service, and ethos
Strong Customer Service skills
Data collection and analysis skills
Interpersonal skills

Experience - Account Manager
Proven account management or other relevant experience (MS 365 and/or Hosted Voice)
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation
Experience in delivering client-focused solutions bases on customer needs
Experience managing key relationships with Partners
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Knowledge of Microsoft Office Suite and help desk support software

Package - Account Manager
Holidays: 22 days increasing by 1 day each year
Pension Scheme: 5% Employee / 3% Employer contribution scheme
Training and development opportuniities
Employee Assistance programme
Cycle to work scheme
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