Service Manager

2 weeks ago


Saffron Walden, United Kingdom Executive Network Group Full time

Service Manager – Heavy Plant & Equipment

Elite Consultancy Network has a fantastic opportunity for a skilled manager to join a highly successful organization in the Heavy Plant & Equipment sector.

  • Responsibilities:
  • Overseeing service delivery in the area to ensure excellent performance.
  • Building and improving customer relationships to promote long-term loyalty.
  • Maintaining strict health and safety standards in the department and workshop.
  • Managing CRM systems meticulously for efficient operations.
  • Addressing customer complaints promptly and exceeding expectations.
  • Effectively leading and communicating with the team to meet contractual obligations.
  • Monitoring and meeting Key Performance Indicators (KPIs) for exceptional standards.
  • Managing the recruitment, training, and development of new and existing staff.
  • Personal Skills & Experience Required:
  • Prior experience in workshop management within Plant, Agriculture, Mining, or Vehicle industries.
  • The ideal candidate will have branch management experience and a history of overseeing diverse functions and staff.
  • Demonstrated management or supervisory experience, preferably leading teams of at least 10 people.
  • Experience working with OEMs is a plus.
  • Hold an NVQ Level 3 or equivalent qualification in Construction, HGV, Plant, or Agriculture.
  • Benefits:
  • Electric Vehicle Car Scheme/Cash Allowance
  • Annual Company Bonus scheme
  • Private Healthcare
  • Opticians package
  • Dentist package
  • Wellbeing therapies
  • 25 days annual leave + bank holidays
  • Annual manufacturer training


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