Service Manager
2 weeks ago
Service Manager – Heavy Plant & Equipment
Elite Consultancy Network has a fantastic opportunity for a skilled manager to join a highly successful organization in the Heavy Plant & Equipment sector.
- Responsibilities:
- Overseeing service delivery in the area to ensure excellent performance.
- Building and improving customer relationships to promote long-term loyalty.
- Maintaining strict health and safety standards in the department and workshop.
- Managing CRM systems meticulously for efficient operations.
- Addressing customer complaints promptly and exceeding expectations.
- Effectively leading and communicating with the team to meet contractual obligations.
- Monitoring and meeting Key Performance Indicators (KPIs) for exceptional standards.
- Managing the recruitment, training, and development of new and existing staff.
- Personal Skills & Experience Required:
- Prior experience in workshop management within Plant, Agriculture, Mining, or Vehicle industries.
- The ideal candidate will have branch management experience and a history of overseeing diverse functions and staff.
- Demonstrated management or supervisory experience, preferably leading teams of at least 10 people.
- Experience working with OEMs is a plus.
- Hold an NVQ Level 3 or equivalent qualification in Construction, HGV, Plant, or Agriculture.
- Benefits:
- Electric Vehicle Car Scheme/Cash Allowance
- Annual Company Bonus scheme
- Private Healthcare
- Opticians package
- Dentist package
- Wellbeing therapies
- 25 days annual leave + bank holidays
- Annual manufacturer training
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