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Operations Support
2 weeks ago
Operations Support - Contact CentreSalary - up to £40,000 per annum.
We are searching for someone that is looking to join a successful company based in Leatherhead and play an extremely important role for the business which is in their operational support side of the contact centre.
Maybe you have been working within anothercontact centre helping with the reporting and resource planning, if so, and you have advanced Microsoft Excel skillsthis is the role for you.
I have worked with this client for many years now and they have created a very successful businessthey are expanding, and therefore the contact centre operations team needs your helpThe Benefits
- Great work life balance 37.5hrs per week
- Hybrid working
- Chances to progress and further your career.
- Generous holiday and wellbeing benefits
- Company Pension
- Life Assurance
The Role:
- You will be supporting the contact centre from the operational side of things working closely with the operations manager.
- Daily, Weekly, and Monthly reporting across all of the business functions that utilise the contact centre software...
- All queues.
- Opening and closing of phone numbers when required i.e., for bank holidays.
- Trouble shooting and fixing any issues that arise.
- Creating new starters, deleting leavers etc
- Trouble shooting and fixing any problems that arise.
- Producing schedules against those forecasts.
- Day to day management of schedules.
The Person:
- Previous experience within a contact centre operations role essential.
- Experience in resource planning within a contact centre.
- High attention to detail with an organised approach.
- Ability to remain calm under pressure and prioritise workload.
- A hunger to learn, develop yourself and your knowledge further with a drive to succeed.
- Logical thinker with a genuine passion about delivering a high level of work.
This role is a great career role and somewhere that hard work is rewarded, if this all sounds like a place you would like to be a part of, please get in touch with me.
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