Operations Support

2 weeks ago


Leatherhead, Surrey, United Kingdom Tate Full time

Operations Support - Contact CentreSalary - up to £40,000 per annum.


We are searching for someone that is looking to join a successful company based in Leatherhead and play an extremely important role for the business which is in their operational support side of the contact centre.

Maybe you have been working within anothercontact centre helping with the reporting and resource planning, if so, and you have advanced Microsoft Excel skillsthis is the role for you.

I have worked with this client for many years now and they have created a very successful businessthey are expanding, and therefore the contact centre operations team needs your help

The Benefits

  • Great work life balance 37.5hrs per week
  • Hybrid working
  • Chances to progress and further your career.
  • Generous holiday and wellbeing benefits
  • Company Pension
  • Life Assurance

The Role:

  • You will be supporting the contact centre from the operational side of things working closely with the operations manager.
  • Daily, Weekly, and Monthly reporting across all of the business functions that utilise the contact centre software...
  • All queues.
  • Opening and closing of phone numbers when required i.e., for bank holidays.
  • Trouble shooting and fixing any issues that arise.
  • Creating new starters, deleting leavers etc
  • Trouble shooting and fixing any problems that arise.
  • Producing schedules against those forecasts.
  • Day to day management of schedules.

The Person:

  • Previous experience within a contact centre operations role essential.
  • Experience in resource planning within a contact centre.
  • High attention to detail with an organised approach.
  • Ability to remain calm under pressure and prioritise workload.
  • A hunger to learn, develop yourself and your knowledge further with a drive to succeed.
  • Logical thinker with a genuine passion about delivering a high level of work.


This role is a great career role and somewhere that hard work is rewarded, if this all sounds like a place you would like to be a part of, please get in touch with me.

Tate is acting as an Employment Business in relation to this vacancy.

  • Leatherhead, Surrey, United Kingdom Reed Business Support Full time

    My client, a housing provider, seek an experienced Maintenance Support Officer to start an ongoing temporary booking asap.The role:Maintain and keep current housing, repairs and landlord compliance systems to enable the effective management of repairs service ensuring the effective management of the repairs process in line with published guidanceWorking in...


  • Leatherhead, Surrey, United Kingdom Premium Credit Full time

    Operations Support Administrator - fixed-term contractLeatherhead, Surrey (Hybrid model) Salary of up to £23,300 per annum Hybrid, collaborative working model Fixedterm contract expected to last until 202 25 days' annual leave with options to purchase and sell holidayDiscretionary bonus, retail discounts and many more exciting benefitsWho we arePremium...


  • Leatherhead, Surrey, United Kingdom Premium Credit Full time

    Operations Support SpecialsitLeatherhead, Surrey (Hybrid model)Competitive salary of up to £23,500, depending on experienceA workplace pension schemeHybrid working, with very occasional collaborative days in our Leatherhead headquarters25 days' annual leave with options to purchase and sell holiday (excluding Bank Holidays)Support and investment in your...


  • Leatherhead, Surrey, United Kingdom Page Personnel Secretarial & Business Support Full time

    Our client is looking for a temporary admin support to start as soon as possible. You will be assisting in all general admin duties in our office based in Leatherhead.Client DetailsOur client specialises in medical research to help improve medical needs, and assisting in finding solutions to overcome them,Description Coordinating with the business centre for...


  • Leatherhead, Surrey, United Kingdom Gibbs Hybrid Full time

    Customer Experience Support - PAYE - SurreyGibbs Hybrid is looking for an accomplished Customer Experience Support Specialist to work onsite with a client, delivering day to day operational support to the Customer Experience team. The Customer Experience Support Specialist will help to drive process improvements in the day to day operations and ensure an...


  • Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Design Support Engineer (Electrical)ESP are seeking an enthusiastic, analytical and forward-thinking Design Support Engineer to ensure the safe adoption of distribution networks operating up 11kV, ensuring that ESP specifications are met. Reviewing expanding network demand and maintaining a high standard of the asset register is vital to ESPs continued...


  • Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Job Description Design Support Engineer (Electrical) ESP are seeking an enthusiastic, analytical and forward-thinking Design Support Engineer to ensure the safe adoption of distribution networks operating up 11kV, ensuring that ESP specifications are met. Reviewing expanding network demand and maintaining a high standard of the asset register is vital to...

  • Warehouse Operative

    2 weeks ago


    Leatherhead, Surrey, United Kingdom Royal British Legion Industries Ltd Full time

    We are looking for a Warehouse Operative at our Leatherhead manufacturing site to pack goods from pick lists and prepare dispatches for daily courier collections.Other general factory duties may include printing, mailing, engraving, pick and pack, assembly when asked to do so.RBLI is an accredited Disability Confident Leader. We guarantee to interview...


  • Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Network Operations Manager (Electric Networks)As part of the operations team this role will ensure that operation and maintenance processes are in place and followed allowing ESPUG to adopt, operate and maintain electrical networks in a safe, compliant and efficient manner.ESPUG's success will be dependent on the continued relationships that we have with our...

  • Operations Director

    2 weeks ago


    Leatherhead, Surrey, United Kingdom Police Federation of England and Wales Full time

    About Police Federation of England & Wales When you join the Police Federation of England and Wales, you will be part of a not-for-profit organisation that serves more than 140,000 rank and file police officers in the political and personal arena. PFEW advocates for officers on matters including pay, conditions, training, and operational policing issues. ...

  • Maintenance Operative

    2 weeks ago


    Leatherhead, Surrey, United Kingdom Bupa Full time

    Maintenance OperativeRequisition Title: : Maintenance Operative Job Number: DEN00JCDene PlaceRipley Lane West HorsleySurrey KT24 6JWLocation Status : On siteSalary Amount : £ £16 Description: Maintenance OperativeDene Place Care Home, Ripley Lane, West Horsley, Leatherhead KT24 6JW£ £16 per hour depending on experiencePermanent contract40 hours per...

  • Cleaning Operative

    2 weeks ago


    Leatherhead, Surrey, United Kingdom Regular Cleaning Full time

    We are recruiting Permanent Cleaning Operative, Zoetis, Leatherhead - KT22.We are looking for a permanent Cleaning Operative to join our amazing team in Leatherhead. We want someone with cleaning experience (desirable, but not essential as training will be provided), who is friendly and reliable, hardworking with strong attention to detail.Job details:Start...


  • Leatherhead, Surrey, United Kingdom Appcastenterprise Full time

    Job Description Production Support AnalystPosition DescriptionFC BISA is a long running programme developing bespoke software solutions in Fire Control and Battlespace management for the British Army. Currently developing two major software releases concurrently and supporting operational systems, the project team iscurrently around 60 members.There is an...


  • Leatherhead, Surrey, United Kingdom Page Personnel Secretarial & Business Support Full time

    This a new and exciting opportunity to join a fast growing business in the heart of Leatherhead who are looking for a senior addition to the team to help support with taking on new clients. You will be responsible for supervising a medium sized team andhelp them develop into achieving their career goals.Client DetailsMy client are a global business who...


  • Leatherhead, Surrey, United Kingdom Tata Consultancy Services Full time

    Role:Field support EngineernJob Type:PermanentnLocation:Leatherhead, UK (On-site)Ready to utilise your skills and experience indesktop/laptop hardware and software?nAre you passionate aboutproviding technical support to the client systems?Join us as aField support EngineerCareers atTCS:It means more.nTCS is a purpose-led transformation company, built on...


  • Leatherhead, Surrey, United Kingdom Tata Consultancy Services Full time

    Role: Field support EngineerJob Type:Permanent Location: Leatherhead, UK (On-site)Ready to utilise your skills and experience in desktop/laptop hardware and software?Are you passionate about providing technical support to the client systems? Join us as a Field support EngineerCareers atTCS:It means more. TCS is a purpose-led transformation company, built on...


  • Leatherhead, Surrey, United Kingdom Tata Consultancy Services Full time

    Role: Field support EngineerJob Type: Permanent Location: Leatherhead, UK (On-site)Ready to utilise your skills and experience in desktop/laptop hardware and software?Are you passionate about providing technical support to the client systems? Join us as a Field support EngineerCareers at TCS: It means more. TCS is a purpose-led transformation company, built...


  • Leatherhead, Surrey, United Kingdom ITP Full time

    The OpportunityOur client is recruiting for an Apprentice Technical Support Apprentice to join their team in KT22, Leatherhead.The Level 3 Information Communication Technician - IT Support apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.The steps...


  • Leatherhead, Surrey, United Kingdom ITP Full time

    The OpportunityOur client is recruiting for an Apprentice Technical Support Apprentice to join their team in KT22, Leatherhead.The Level 3 Information Communication Technician - IT Support apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.The steps...


  • Leatherhead, Surrey, United Kingdom KBR Full time

    Title:Senior CAD Support SpecialistKBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise...