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Platform Host
4 months ago
The Role
The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance the customer experience at our station.
Creating a welcoming environment whilst providing pro-active assistance to our customers on and off trains is an important aspect in this role.
In addition, the role will also include the day-to-day operation of the platform, assisting customers with their travel needs, and helping mobility impaired customers have a smooth journey.
During disruption, this colleague will be required to provide support and assistance to our customers.
The role will involve working with our Drivers and Conductors to ensure smooth communication and service.
As part of this role, the post holder will be required to comply with safety regulations, reporting faults, hazards, and collaborating with other areas of the business when required. This is a safety critical role.
This position will require you to work a combination of earlies starts, late finishes,weekends and nights. Earliest shift time is from 0615, latest finish is 2345 & the night shift can be 12 hours but this is only weekends. Sundays are inside the working week. The suitable candidate must be able to get to the early shifts by own means of transport. The role entails an average of 35 hours per week.
Full uniform will be provided, to ensure that you embrace our values and brand as a business.
What we are looking for
We are looking for a colleague who has a high level of professionalism and a positive attitude. The ideal candidate should be pro-active and friendly when dealing with our customers.
Effective customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).
The suitable candidate will be familiar about using new technology such as smart phones and the internet as they will be required to show customers how to use these tools.
The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.
The closing date for all completed applications is on Friday 7th June 2024
*Please note vacancies can close earlier due to high influx of candidate applications*
To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:
· Genuine ... be welcoming, customer-centric and respectful
· Professional... be solution-oriented, accountable and delivering to promises
· Proactive ... be progressive, innovative and decisive
· Inclusive ... be connected in your thinking, empathetic and promote diversity
Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now
What can we do for you?
Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme Free Travel on GA and 75% discount on other TOCs for leisure travel Free Leisure travel on GA and 75% discount on other TOCS for eligible family members International travel discount card (FIP) for staff and eligible family members after 12 months service GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services Annually issued 12 discount vouchers for family and friends to use Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)