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Case Worker

3 months ago

North Tyneside, United Kingdom Mental Health Concern Full time

Due to the continued success of our Together in a Crisis service, we are recruiting for a new Case Worker to join our North Tyneside team


Together in a Crisis provides a rapid response to people who, following contact with the NHS are assessed as not in need of an urgent statutory response, but who nevertheless are in emotional and psychological distress and may require an immediate response to their personally defined need.

As a Case Worker in this service, you will provide support focused on active, empathic listening, helping the person to problem solve and to link into services and other local support resources.

You will be giving in-the-moment support to de-escalate feelings of crisis as well as case work.

You will help co-produce a crisis plan, relapse prevention and other self-management tools in partnership with the individual, then support the individual through this.

You will support the individual to develop their knowledge, skills and confidence to withstand future life challenges, whilst maintaining good mental health and wellbeing.


An essential element is a skilled staff team, with local knowledge, able to listen to what is important to the individual, help the person explore the solutions available and prioritise the actions needed to resolve their difficulties.

We are looking for people who are passionate about empowerment, who can work alongside someone so they have as much control as possible and leave more equipped to tackle future problems before they reach crisis point.

If people skills and problem solving are strong attributes for you, this may be the perfect role for you.

Please note, working hours include weekdays, weekends and evenings. You will be agile working including working from various community hubs in North Tyneside with some home working.

About you
We would love to hear from you if you have:

  • A detailed knowledge of the effects of stigma and discrimination
  • A detailed knowledge of recovery in the context of mental health
  • Strong interpersonal skills
  • The ability to work to tight deadlines and effectively manage a caseload
  • Good IT skills
  • Selfmotivation and the ability to work effectively as both part of a team and independently
  • Have knowledge of issues surrounding homelessness, financial inclusion or substance misuse
  • Flexibility in working hours, as this role covers weekdays, weekends and evenings

What we offer in return


We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members.

In return for the hard work and dedication from our teams, we offer the following benefits:

  • 30 days Annual Leave plus Bank Holidays (rising to 32 days at 5 years' service) and with the option to purchase or sell days
  • Enhanced Pension
  • Wagestream ability to release earnings, giving you instant access to your pay
  • Refer a Friend payment, Cycle to Work & Enhanced Car schemes
  • Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
  • Free Will Writing and Confidential Financial Advice
  • Fully funded flu vaccines & eye tests
  • Technology salary sacrifice scheme for home appliances, tablets, mobiles, TV's, fitness trackers and more
  • Family friendly policies including Enhanced Maternity, Paternity and Adoption pay
  • Volunteer Programme
  • Enhanced Life Assurance Scheme