Business Support Coordinator

1 week ago

Ramsgate, Kent, United Kingdom Management & Training Corporation (MTC) Full time

We are currently recruiting for a Business Support Coordinator to provide operational support to the business, corporate functions, people managers and employees.

As an integral member of the Business Process Office, you will be responsible for maintaining processes, practices, and systems to ensure effective and efficient delivery in line with agreed SLA's.

whilst delivering excellent customer service in conjunction with the MTC values of accountable, caring, transparent and collaborative.

Who are we?


MTCs mission is to provide a safe, secure, caring and compassionate welfare and security service to detained people at Manston.

Our service users are new arrivals who have crossed the channel hoping to claim asylum in the UK, and we support them whilst their asylum process gets underway.

At MTC, our aim is to provide high quality welfare and support services for vulnerable people across the UK. We empower individuals helping them to make positive changes in their lives.

And we're not just committed to transforming the lives of our service users.

We also invest in and listen to our people to help them unlock their potential, to achieve fulfilling careers and enable them to transform the lives of the people who use our services.

All of this is underpinned by our drive to offer an inclusive and caring employee experience. In this job description, you'll find out how you can "Be The Difference" we're making.

What can we offer you?
We are ambitious. We are innovative. We care.

Our focus is on transforming the lives of detained people in our care, by providing quality and timely services to those most in need.

We have a culture that promotes respect and empathy for all detainees and colleagues alike.

MTC have some fantastic benefits to offer our employees.

We care about your wellbeing, so offer a 'wellbeing day' each year, as well as free counselling and support via our Employee Assistance Provider.

We offer a pension up to 10%, Life Assurance, cycle to work scheme and fast-track development opportunities.

The role


Reporting to the Head of Business Process Office, the Business Support Coordinator will deliver an effective service across a diverse range of process-supported functions by providing front line advice and administrative services within agreed SLA's whilst delivering quality outcomes.


Experience and Skills Required

  • Previous experience of working in a similar environment would be beneficial but not essential.
  • Previous administrative or customer service experience would be highly desirable.
  • Demonstrates a peoplecentric attitude and has excellent customer focus and a proactive approach.
  • Agile work ethic someone who Is adaptable and can respond positively to unforeseen circumstances.
  • Has the ability to multitask, and meticulous in providing exceptional attention to detail
  • Ability to communicate clearly and effectively both verbally and written.
  • Works collaboratively as part of a team or autonomously as required.
  • MS Office skills and experience of using these skills in the development of office systems.
Requirement to undergo Counterterrorism (CTC) clearance is essential for this role - the postholder must meet the eligibility criteria.

Our recruitment process.


MTC is committed to fairly and inclusively assessing all applicants, first and foremost on the basis of their skills and suitability for a role.

We will only ask about any criminal records at the appropriate time in the assessment process and in line with the level of vetting determined for the role.

We truly believe that individuals can turn their lives around and MTC supports individuals to 'Be the Difference' and transform their lives and the lives of others.

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