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Energy Adviser

3 months ago

Bolton, Bolton, United Kingdom Citizens Advice Bury & Bolton Full time

Role Title: Social Welfare Law Adviser (Energy)

Trainee Considered

Location: This is initially an in-office role, but following successful progression, will become a hybrid role working between home/ office and presence at outreaches across Bury/ Bolton.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 8am – 6pm. Postholders will be expected to actively contribute to service delivery rotas between these times.

The post holder will work as part of a well-established team, providing reliable and effective advice services, across all advice channels and access points, utilised by Citizens Advice Bury & Bolton.

Key elements:

  • Deliver free face-to-face quality assured advice for those vulnerable to fuel poverty across Bury and Bolton to support them towards being able to keep warm and healthier homes.
  • Promote greater awareness and access to advice and other services pursuant to helping people with fuel insecurity.

    The postholder will target cohorts to afford their energy bills, and reduce fuel poverty, creating a positive impact on their health and wellbeing.

    By:
    • Providing advice and assistance on maximising incomes
    • Improving the energy efficiency of homes
    • Improving health and well-being of people living with fuel vulnerability
    • Developing people with Energy advice skills
    • Learn from people with lived experience in the delivery of this and future projects.

      To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional and courteous manner with all clients seeking support.

      You will liaise with local partners and stakeholders across Bury & Bolton, including internal colleagues within CABB. You will have a robust understanding of the importance of security and data protection to ensure all data is protected in line with GDPR legislation. You will have a good standard of numeracy to perform benefit check calculations to aid the advice process and be proficient in the use of computer packages with a working knowledge of Microsoft Office. You will have an open and friendly demeanour and be able to work as part of a diverse team.

      At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racially minoritised communities.

      To Apply

      Please click on the apply button to be redirected to our website, we are accepting CV & Cover letter to the email provided on the page.