Senior Home Ownership Coordinator

1 week ago


WaltononThames, Surrey, United Kingdom PA Housing Full time

Additional role requirements:

  • DBS check required
  • Full UK driving licence £1,875 car allowance paid per annum

A little bit about what we are looking for...

As the Senior Home Ownership Coordinator, your role will be to take responsibility for the direct line management and support of a team of resident managers who live on site and provide effective management of Independent Living (IL) home ownership properties.


We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training.

It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too

Your responsibilities...

  • Provide management support, supervise, train, empower, and motivate colleagues within the team
  • Assist the Home Ownership Manager with line management of the assistants within the officebased team
  • Undertake recruitment and inductions for new starters as and when necessary
  • Undertake 121 meetings, team meetings, regular reviews of staff performance and where necessary liaise with the Home Ownership Manager and HR on performancerelated issues
  • Provide practical support with daytoday operational enquiries and problem solving to achieve positive outcomes for all Home Ownership customers
  • Inspect and manage Cedars Court and Coniston Close schemes and cover for the Resident Managers during periods of annual leave and sickness as required and in the event of emergencies
  • Monitor Service 24 reports and take the required action
  • Ensure all safe and wellbeing documents are recorded and saved appropriately along with assessments and any other relevant paperwork
  • Undertake all LPE1 enquiries relating to IL leasehold schemes
  • Attend scheme meetings as and when necessary to support the resident manager and or other departments
  • We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
  • Part or full CIH professional qualification or equivalent
  • Knowledge of social housing management procedures
  • Practical experience of working with Landlord and Tenant Law
  • Experience working in a housing environment, preferably social housing management
  • Knowledge of Independent Living accommodation
  • Understanding of Leasehold/Home Ownership
  • Use of Housing Management or similar system
  • Intermediate IT skills, word, excel, MS Outlook
**AGENCIES: We know where you are if we need your support so please do not contact us.
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