Resource Planner

7 days ago

Stroud, Gloucestershire, United Kingdom Essential Employment Full time

Resource Planner / Customer Service needed in Dursley, Stroud, £11.49ph PAYE - Reference:

This role will involve:

  • Provide a frontline customer focused service to tenants, leaseholders, trade operatives and stakeholders
  • Ensure effective planning of trade operatives when allocating jobs using an electronic scheduling system
  • Coordinate and manage changes to operative's diaries including annual leave and sickness
  • To administer and schedule servicing regimes for owned and managed properties, for example Gas Safety Inspections and Electrical Periodic Tests
  • To be responsible for providing an administration service for the effective organisation of the in house service provider, and support contractors
  • To have an understanding of the Financial Regulations, Contract Standing Orders and Divisional Procedures and ensure that these are fully complied with at all times
  • Resolve queries and complaints where possible including advising customers of the corporate complaints procedure
  • Contribute effectively to the performance of the team, actively promoting customer participation, proactively gaining customer satisfaction information and ensuring value for money is achieved in all aspects of the Service
  • Contribute as required to the provision of repair information to maintain and update the stock condition database

This is a full time role on a temporary contract basis.
**Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

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