Resource Planner

**Resource Planner / Customer Service needed in Dursley, Stroud, £11.49ph PAYE - Reference: 5208826**

**This role will involve**:

- Provide a frontline customer focused service to tenants, leaseholders, trade operatives and stakeholders
- Ensure effective planning of trade operatives when allocating jobs using an electronic scheduling system
- Co-ordinate and manage changes to operative’s diaries including annual leave and sickness
- To administer and schedule servicing regimes for owned and managed properties, for example Gas Safety Inspections and Electrical Periodic Tests
- To be responsible for providing an administration service for the effective organisation of the in house service provider, and support contractors
- To have an understanding of the Financial Regulations, Contract Standing Orders and Divisional Procedures and ensure that these are fully complied with at all times
- Resolve queries and complaints where possible including advising customers of the corporate complaints procedure
- Contribute effectively to the performance of the team, actively promoting customer participation, proactively gaining customer satisfaction information and ensuring value for money is achieved in all aspects of the Service
- Contribute as required to the provision of repair information to maintain and update the stock condition database

**This is a full time role on a temporary contract basis.**

**Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.