Customer Experience Advisor

1 week ago


Warrington, Warrington, United Kingdom Veolia Full time

Salary:
£24,000 per annum plus Veolia benefits listed below

Hours: 40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm)


6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in lieu.

Home working available post probation.

Location:
Office based Warrington


When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.


We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.


What we can offer you:

  • 25 days of annual leave
  • Facilities parking and subsidised lunch
  • Access to our company pension scheme
  • Discounts on everything from groceries to well known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you
- can lean on us whenever you need to

  • One paid days leave every year to volunteer and support your community
  • Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?

  • Responding to customer enquiries in a professional and timely manner using various channels.
  • Positively impact our overall customer satisfaction scores and encourage retention.
  • Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction.
  • Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours.
  • Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams.
  • Adhere to GDPR legislation with regard to the processing of personal and confidential information.

What are we looking for?

  • A commitment to providing an excellent customer service experience.
  • GCSE in Maths and English C+ or equivalent.
  • Excellent communication and interpersonal skills.
  • Good negotiating and influencing skills.
  • Good attention to detail and the ability to multitask.
  • Proven ability to work under pressure.
  • Able to work as part of a team.
  • Working knowledge of Google Office Applications and willingness to learn new systems.
  • Good planning and organisational skills.
  • Business and commercial awareness.

What's next?


We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.


This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.


Job Types:
Full-time, Permanent

Pay:
£24,000.00 per year

Benefits:

  • Company pension
  • Discounted or free food
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • Day shift

Application question(s):

  • Would you be able to commute to our Warrington office on Birchwood Park (WA3 6FW) 5 days a week?
  • The interview will consist of a virtual assessment to give you a realistic insight into the role. Are you happy to complete this?

Experience:

- customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 03/05/2024

Reference ID:
JR16122

  • Warrington, Warrington, United Kingdom Page Personnel Full time

    Temp to perm opportunity Great working environmentAbout Our Client:Our client is a leading business that creates cost-effective, environmentally sustainable solutions for waste and they are looking for a Temporary Customer Experience Advisor to join their Warrington team on a temp to perm basisAs a Temporary Customer Experience Advisor you will be:Responding...


  • Warrington, Warrington, United Kingdom Veolia Full time

    Salary: £23,500 per annum plus Veolia benefits listed belowHours:40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm)6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in lieu. Home...


  • Warrington, Warrington, United Kingdom AM2PM Recruitment Solutions Ltd Full time £12

    Customer service advisor We are recruiting for a customer service advisor in the Warrington area. AM2PM are looking to recruit a trainee office coordinator to work on behalf of one of our major clients based in the Woolston area of Warrington Requirements of a customer service advisor You will need the following: Previous experience in an office...


  • Warrington, Warrington, United Kingdom HRP Limited Full time

    Would you like to join a forward thinking company that invests in people and their development?Trading since 1945, HRP is one of the longest established refrigeration and air conditioning wholesalers in the UK.HRP has a strong pre and after sales support for an impressive portfolio of products. All products are available locally from a national network of 17...

  • Customer Advisor

    1 week ago


    Warrington, Warrington, United Kingdom Reed Talent Solutions Full time

    Client: United UtilitiesDepartment: Property ManagementLocation: Lingley Mere - WarringtonReed Talent Solutions?are working with?United Utilities?on the search for Customer Advisor's to join a growing?Income Proprty Management team?at their Lingley Mere Business Park.Why work at United Utilities in Warrington?Be based at the stunning head office in Lingley...

  • Customer Advisor

    1 week ago


    Warrington, Warrington, United Kingdom First Recruitment Full time

    Customer Advisor - Inbound Customer ServicePreston - Office basedUrgent Requirement - Deadline 30th June Immediate StartShift work - 8 Hour shifts on a weekly rotation (these shifts will fall between the hours of 6am to midnight, with a 10% pay uplift for any unsociable hours worked)£12.13 per hour PAYETraining Provided- Job Role_Training will be provided...


  • Warrington, Warrington, United Kingdom Morgan Ryder Full time

    CUSTOMER SERVICE ADVISORHybrid working 2 days at home 3 in the Warrington officeGenerous holiday allowance, Pension, Private health care, Flexible working hoursMonday - Friday***We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base.Working for a multi-billion-dollar global...


  • Warrington, Warrington, United Kingdom Jobwise Ltd Full time

    Are you immediately available for work in the Warrington area?We are currently recruiting for a growing business based in the Warrington WA4 area. This position will be Customer Service based, working in a vibrant and dynamic call centre. This role offers set hours Monday to Friday either 8AM - 5PM or 9AM - 6PM with nolate nights and no weekendsAlong with...


  • Warrington, Warrington, United Kingdom Veolia Full time

    Salary: Competitive Salary plus excellent Veolia benefitsLocation: Office based WarringtonHours: 40 hours per week, Monday- Saturday (8.5hr shifts between 8am - 6pm with 30 minute lunch)6 Saturdays per year and 2 Bank Holidays per year When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become...


  • Warrington, Warrington, United Kingdom Certas Energy Ltd Full time

    We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office. Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers. As a Customer Service Advisor, you will be the main point of...


  • Warrington, Warrington, United Kingdom Certas Energy UK Ltd Full time

    Are you a Customer Relations Advisor looking for a new challenge?We have an exciting opportunity to join our Customer Relations team as a Customer Relations Advisor, based in our Warrington Office. The role offers hybrid working, with 3 days office based and 2 days remote, this is a full-time permanent role working 37.5 hours per week.As a Customer Relations...


  • Warrington, Warrington, United Kingdom Reed Talent Solutions Full time

    Reed Talent Solutions?are working with?United Utilities?on the search for a Customer Advisor Advanced to join a growing Developer Services team?at their Lingley Mere Business Park. Why work at United Utilities in Warrington? Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of...


  • Warrington, Warrington, United Kingdom Reed Talent Solutions Full time

    Reed Talent Solutions are working with United Utilities on the search for 6 Customer Service Advisor's to join a growing Network Enquiries team at their Lingley Mere Business Park. Why work at United Utilities in Warrington? Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of...


  • Warrington, Warrington, United Kingdom Page Personnel Full time

    Immediate start 1 year FTCAbout Our Client:My client is currently recruiting for a customer service advisor on a 1 year FTC. They are a leading manufacturing company based in Warrington. Process all customer orders in a timely fashion and promptly deal with all customer enquiries Escalate problems to other relevant members of staff and keep the customer...


  • Warrington, Warrington, United Kingdom Warrington Borough Council Full time

    The role:Full time 37 hours per week, working flexibly between the hours of 08.30 and 17:00 Monday to Friday.An opportunity has arisen to join our multi-skilled Customer Service Advisors and make a difference to the people who live and work in Warrington. We're committed to delivering high quality service and we are looking for a talented, customer-focused...


  • Warrington, Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are currently looking for a Customer Service Advisor to join the team at Certas Energy based at our Warrington Head Office, on a Part Time BasisWe're looking for: Contact Centre experience is desirable A proven track record in telephone selling and up / cross selling Selfconfidence and good interpersonal skills High degree of selfmotivation and time...


  • Warrington, Warrington, United Kingdom Safariland Full time

    Job Description Based in Warrington, Safariland UK are a leading provider of protective and visibility clothing to the police, military and private security forces around the world. We require an organised and professional customer service advisor to take responsibility for our international customer base and drive a best practice approach to customer...


  • Warrington, Warrington, United Kingdom Trust Ford Full time

    Join our team at TrustFord, the largest Ford dealership in Europe and part of the renowned Ford Motor Company. Here at TrustFord, we are passionate about what we do and excited about the future. We take pride in our brand's history and look forward to the secure and promising journey ahead. Whether it's engaging with amazing cars, setting high standards...


  • Warrington, Warrington, United Kingdom Reed Business Support Full time

    I have a great opportunity to join an industry leading business in Birchwood, Warrington, on a full-time permanent basis as a Customer Service Advisor.The role is Monday - Friday, 8:30 - 5:00. No weekends or evenings This company are known to retain, look after and progress their staff. This is a fantastic opportunity for someone with customer service...


  • Warrington, Warrington, United Kingdom Page Personnel Secretarial & Business Support Full time

    A fantastic opportunity has opened up for a French-speaking Customer Service Advisor to assist our industrial/manufacturing company's expanding international client base on a 12-month Fixed Term contract. The ideal candidate will play a key role in providing outstanding customer service and ensuring a positive customer journey. About the Company Our partner...