Support Manager

2 weeks ago

Crewe, Cheshire East, United Kingdom Belong Full time

Are you an experienced registered manager? Are you passionate about ensuring the delivery of exceptional care and support of our residents and their families? Are you excited at the thought of working for a leading and pioneering not for profit care provider?

If you answered Yes to each of these you might just be the perfect candidate for Belong Crewe We are now recruiting for a compassionate and enthusiastic registered Support Manager. You will be supported by the General Manager and the operational team to achieve, promote, develop and maintain the highest level of person centred care to residents and families.

Belong are committed to promoting a diverse and inclusive community – a place where our customers can thrive through quality and individual person care centred care packages which encompass physical exercise, social activities, nursing care and holistic well-being. As registered Support Manager you will support a full team of care, support and nursing colleagues within the care village, offering training, coaching, support and growth. You will nurture staff to be the best at what they do so that they can use these skills to support and ensure that our residents flourish in our homes.

You will lead by example taking people along on the journey to achieve and maintain a positive and inclusive environment; sharing the Belong values across the Village, the wider organisation and the community beyond.

As registered Support Manager you will have responsibility for CQC legislation and regulatory requirements across your care village so it is essential that you have a tested and demonstrable knowledge of this work in relation to the day to day running of a care environment whilst being adaptable and flexible to accommodate a changeable landscape. You will have experience of managing a budget particularly in relation to staffing. You will be a positive role model to others, stepping out of the managerial role at times to support in leadership across the care environment, providing guidance on medication, risk management and best practice.

If you would like an informal chat please call Rebecca Woodcock on or for a full Job Description please contact the recruitment team on Full details can also be found on our website)

This is a full time working posts (39hpw) - the salary is £49,974 per annum.

Closing Date: Sunday 26th May 2024

Company Information.

Belong are a multi-award winning organisation is a pioneer of services for older people, creating vibrant village communities and specialising in supporting people to live well with dementia. Belong provides a 'home for life', supporting people on their journey with a range of services from home care, through independent living apartments to 24-hour care in specialist households, including nursing and dementia support.

Belong Crewe, our state-of-the-art community care village in the heart of the community, boasts a vibrant village centre, with facilities including a bistro, hair salon, exercise studio, function room and therapy rooms. The Village boosts 72 suites across 6 households; providing care in a setting that is radically different to many care homes. Belong Crewe is CQC rated Outstanding.

Requirements

JOB TITLE: Support Manager

RESPONSIBLE TO: General Manager

Main Responsibilities

  • Provide leadership, management and coaching for support and nursing teams, ensuring they are equipped with the required knowledge, skills and experience to meet customer's needs
  • Ensure that all household customers receive the care, support and lifestyle choices that have been identified and agreed within their Life Plan
  • Ensure that services provided meet with legislative and organisational standards and uphold the Belong values
  • Be a visible and positive role model for excellent person centred customer support and practice; working in accordance with Belong standards and values; developing and enabling a culture where people feel supported and valued
  • Undertake the responsibilities of a Registered Manager with CQC
  • As a member of the village management team; provide out of hours support and advice and deputise for the General Manager.

Supporting Responsibilities

  • Manage and support the service provided to customers within current legislation, Belong policies and procedures and in partnership with families/ representatives and other agencies.
  • Ensure customer needs are identified, agreed, assessed and regularly reviewed through their life plans, involving customers, team members, specialists and nurses where appropriate and ensuring customers have a companion and best interest advocate where required.
  • Lead on the development, implementation and review of services to meet the changing needs and aspirations of customers
  • Develop and promote good working relationships with colleagues, customers, professionals and visitors
  • Record and evaluate health related risk assessments in partnership with customers, ensuring care and support packages are developed and reviewed with the individual
  • Ensure that medication systems and practices within the village are monitored and audited and meet Belong policies & procedures and legislation
  • Ensure that household expenditure is in line with budget by ensuring effective deployment of nursing and support team members and expenditure
  • Actively encourage customer feedback to evaluate and make recommendations to service provision.
  • Undertake investigations into complaints and incidents as part of the management team
  • Ensure that records are maintained in accordance with Belong policies and procedures, CQC and the Service Contract Agreement
  • Ensure that the Customer Journey is always followed
  • Ensure a clean and safe environment is provided for all customers, staff and visitors dealing with emergencies where appropriate
  • Participate fully as a member of multi-disciplinary and multi-agency teams in initiating, implementing and evaluating customer Life Plans
  • Lead on the development of the support teams through assessment, planning and evaluation of practice skills and knowledge against the customer service provision
  • Recruit, coach and support team members; carry out probation and performance reviews to support their development
  • Ensure rotas are managed effectively to maintain adequate levels of support and skill mix to keep customers safe and meet their needs
  • Provide commissioners and the regulatory bodies with required information in a timely manner as per agreed protocols and legislative requirements
  • Where safeguarding concerns are raised/ identified ensure the Safeguarding Vulnerable Adults policy is instigated as required

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