IT Support Assistant

1 week ago


Crewe, Cheshire East, United Kingdom University of Buckingham Full time

DEPARTMENT/

SCHOOL:
IT Services, Crewe Campus


JOB TITLE:
IT Support Assistant**
SALARY & HOURS:£25,764.00 full time (35 hours per week)**
2 year Fixed Term Contract
The University of Buckingham has a unique atmosphere, unlike that of any other higher educational institution.

Despite being the UK's smallest university and the only independent university to hold a Royal Charter, Buckingham has staff from over 25 countries, making it a truly distinctive work environment.

Whichever of our locations you find yourself working in, you will be sure to feel a part of our friendly community.

Our size enables us to foster a very personalised, supportive, inclusive and collaborative environment, with lots of opportunity for development, something which we are very proud of.

The Corporate and Professional Services departments are the cornerstone of the University.

They each provide essential and valuable support to both each other and the Academic departments, helping the University to function in the most efficient and productive way, ensuring that the students' experience is second to none.


Role Purpose:

The role


Working at a ratio of 80% helpdesk and 20% on site support in the Crewe office, you will be supporting the staff and students of the University as our customers.

You will need to learn our systems but also participate in improving ways of doing things - we have documentation to show you how to do most tasks but if it's wrong, we want you to look at fixing it


You will be involved with the various service desk, desktop, telephone, remote and client-facing support, and you will be given many opportunities to get involved with a range of IT work, and will be the first person our customers deal with; you are there to help and solve their IT problems either by yourself or by passing them on to the right person.


You will work with a wide range of technologies as part of a friendly and dedicated team in a great environment.


  • Windows client operating systems Ÿ Microsoft Office suite ŸRemote and facetoface support
  • Android/Apple phones and tablets Ÿ User management and password resetting Ÿ Antivirus software Ÿ Windows PC use Ÿ Escalation of calls Ÿ Audio visual support Ÿ Online systems and services

Skills & Experience:

_What can we offer you?_
We might be small, but we can still offer plenty of perks In addition to an Aviva Pension scheme, we offer:

  • Beautiful working
  • Employee Assistance Programme
  • Christmas closure
  • Free access to LinkedIn Learning courses
  • Free onsite parking
  • Excellent opportunities to network and continue learning across a variety of departments
  • Nursery onsite at our Crewe campus
  • Discount of courses for staff and their families

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