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Business Centre Manager BCM
3 months ago
Centre Manager:
No day is ever the same, the role is extremely varied.
Main purpose of the role:
To provide overall management of the business Centre or Centres.
The BCM is responsible for ensuring customer service excellence is always provided and creating a dynamic working environment that will attract new business and retain the existing clients.
To support the company mission through day -to-dayactivities.
The company mission is tobe renowned as the first choice for flexible serviced office space, business support and meeting
facilities
Personal Profile:
Outgoing,enthusiastic,honest,and confident individual who possess the following attributes;Strong sales ability,with a proven track record of successPassionate about customer service constantly striving to improve performanceAbility to upsell and cross sell where possibleExcellent communication skills, both written & verbalDemonstrates customer led thinking increating a dynamic working environmentVery strong negotiator,with aproven track record of successExcellent leader with experience in coaching and mentoringConfidence to interact with a range of clients and colleagues up to board levelCreative approach to problem solving,often thinking outside the
boxProactive approach to the working environment with flexibility to adapt to changing
demandsProfessional attitude and
appearanceExtremely well organisedFully competent in the use of MS Office with experience of CRM and billing software packagesKey Responsibilities
Account management of the clients the Centre to establish strong and beneficial
relationshipsResponsibility for driving the sales at the center by exhausting all business opportunities for office space,virtual offices,co-working and meetingroomsConduct centre tours for prospect clients.
the Company
locallythrough business networking and generating business referrals.
Network with clients to build strong relationships and generate
referralsManage the day today needs of existing clients ensuring delivery of exceptional high customer serviceResponsible for ther enewal and development/expansion of all clients within the centerI
ncreasing the revenue opportunities through strong product sales and renewal
negotiationsDrive and maximize service revenue through upselling and selling variable services to
clientsR
esponsible for the monthly billing and client invoicing processResponsible for the debt management and working alongside the Finance Team to recover all outstanding monies from clients in a timely mannerMonitor, record, analyse and report on activities relatingt ooccupancy, debt, and renewals with effective and efficient use of the CRMDeal with customer complaints to a satisfactory resolutionLine manage and develop the Customer Service Assistant for the CentreEnsure Centre complies with all aspects of current Health, Safety & Security regulations, Money Laundering regulations and GDPREnsure the Centre complies with company standards on visual inspections,renewal performance, service revenue performance, debt management and business
administrationManage the suppliers to the business Centre and tender/renew contracts where
necessaryProvide facilities management for the business Centre.
KeyCompetencies:
Competency
Key ActionProactive
Abilityto anticipateclient
requirementsInitiativea
cts,initiates customer
serviceEnergy
Maintains high productivity/activity levelCustomer Service Orientationtakes steps to ensure customer satisfactionAble to manage responds to inquiries in a timely manner.
upports team goals,cooperatesand
demonstratespositive attitude toward
othersTeam
Managementd emonstrates ability to manage a
teamPlanning/Organizings
ets prioritiesEstablishes objectives/milestonesschedules activities effectively.
Formal Presentation/Communicationt hinks on their feet, professionally presentedWork Standardssets high performance standards for self and the organisation, performance demonstrates value for quality,completes and submits timely and accurate
reportsMotivational
Fit
Has a positive up beat attitude toward workReliableProfessional mannerFlexible and calm under
pressure
Key WordsOffice ManagementService OfficeCo WorkingSalesNetwork
TPBN1_UKTJ
