Spa Receptionist

1 week ago

Richmond, Greater London, United Kingdom Middleton Lodge Events LTD Full time

Job description
Middleton Lodge is a country retreat tucked away in the North Yorkshire countryside.

Here at the estate we have The Coach House, a relaxed restaurant with rooms, serving an all-day kitchen garden inspired menu and the super unwinding Treatment Rooms.

As the estate grows we're always looking for friendly, hardworking perfectionists to join us Our team will teach you all the tricks of the trade making sure you deliver the tip top service to our each of our clients We make sure there's plenty of support, training and opportunity for everyone so you're always working towards something

We are currently building a brand-new Spa Retreat in the heart of Richmond North Yorkshire.

This is a unique opportunity to be part of a future award-winning establishment.


Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers, and our team.

This is a fantastic opportunity to be part of a growing business. If you feel you have the necessary skills and the desire to succeed, then please apply.

  • Greet guests on arrival to the spa
  • Be the first point of contact for guests
  • Check guests in to the spa and provide tours if necessary
  • Preparation for spa days (towels, robes, bands ect)
  • Been able to Flow with the day, being adaptable to last minute changes
  • Work alongside pool house hosts to ensure all guests are happy

We are looking for:

  • A strong team player
  • Previous experience working in a similar receptionist role
  • Flexibility as you would be required to work weekends and shift patterns
  • Experience of using premier software booking system and reslynx booking system
  • The ability to deliver excellent customer service
  • The ability to work well under pressure
  • Great personal presentation and pride in your appearance
  • Excellent spoken English

What we offer:

  • 28 days annual leave pro rata
  • Free Parking
- discount in our restaurant, spa Treatments, bedroom rates.

  • Learning & Development opportunities to grow and progress through our business.

Terms and Conditions

  • Contract Type: Fulltime permanent role or Parttime permanent role.
  • Hours: 40 per week, the role will involve working mornings, evenings, and weekends over 4 days with 3 days off.

Job Types:
Full-time, Part-time, Permanent

Salary:
£11 per hour

Benefits:

  • Employee discount
  • Onsite parking

Schedule:

  • 10 hour shift
  • Weekend availability

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Richmond: reliably commute or plan to relocate before starting work (required)

Experience:

  • Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location:
In person

Job Types:
Full-time, Permanent

Salary:
£11.00 per hour

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Richmond: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

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