Planner

2 weeks ago


Trowbridge, Wiltshire, United Kingdom Selwood Housing Full time

Planner - FTC 9 mths (Maternity cover)

Selwood Housing

Part Time (24 hrs Tuesday, Wednesday, Thursday 8:30-5:30)

Flexible working opportunities

£ 25,540
per annum**
Trowbridge and surrounding areas

Closing date: 07/07/2023

Interview date: 12/07/2023

The role


The purpose of this role is responsible for managing the diaries of the responsive and service repair operatives to provide a high performing value for money service in terms of customer experience, efficiency of response and delivery of performance targets.


It has the following main responsibilities;

  • Using knowledge of operative availability, technical requirements, core skills, repair priority and geographical location appoint repairs within agreed timescales in line with standard service using Dynamic Resource Scheduler (DRS).
  • Monitor the responsive repair and servicing appointments and act as a first point of contact for ongoing repairs and servicing needs for operatives, supervisors, surveyors and the customer support team.

What we need

  • For this role you'll need to have the following skills and experience;
  • Excellent customer service skills and great communication.
  • Dealing with a difficult situation and make quick decisions under pressure.
  • A standard of education equal to GCSE's inc grade C or above in English and Maths or equivalent experience.
  • Experience of diary management.
  • Ability to prioritise and organise workload in a responsive and changing environment.
  • Microsoft Excel/Word.
  • Ability to follow process and procedure

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