Service Advisor

2 weeks ago

Newtownabbey, United Kingdom Rockmount Vehicle Maintenance Full time

Role Title:
SERVICE ADVISOR

Location:
Glengormley

Purpose:

The professional approach required for this role ensures customers are always reassured that they are being looked after properly and comprehensively, even in difficult situations.


Taking receipt of vehicles, advising customers in person or by telephone, making initial diagnoses, writing orders for repair work, monitoring the repair process, taking receipt of repaired vehicles and handing them over to customers.

Actively selling after-sales services in a customer-oriented manner. Ensuring the workshop is working to full capacity by effectively scheduling customer orders.

Mediating between the spare parts warehouse, workshop and customers and well as Sales and Accounts.

Key Accountabilities and Responsibilities:

  • Giving customers a friendly welcome and listening to their wishes, problems, concerns
  • Taking receipt of vehicles to be put through maintenance, repair or accident repair work
  • Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and, if necessary, providing a cost estimate for repair work
  • Informing customers and potential customers about accessories and subsequent fitting of optional extras, highlighting safety and comfort
  • Carrying out testdrives
  • Making exact cost estimates and fixed prices, if necessary after prior agreement with technical and workshop manager
  • In the case of legally required inspections, explaining the necessary vehicle tests in a customeroriented manner
  • Providing advice by telephone and making bookings
  • Finding out information from the parts warehouse on stocks of spare parts and accessories
  • Compiling initial diagnosis of vehicle with the help of corresponding test facilities (StarDiagnosis, test stand, etc.)
  • Recognising symptoms under dynamic test conditions (condition/testdrive)
  • Comparing actual status of vehicle with current production configuration and evaluating technical condition
  • Taking bookings and, based on the onsite facilities and equipment, fitting these in to suit workshop capacity and processes
  • Writing advance orders in full
  • Determining the extent of repairs required and the most costeffective methods of carrying these out, as well as shortterm deadlines
  • Writing orders for repairs within scope of applicable Work Instructions and flat rate rules, taking the current additional information (service information, current trouble diagnosis, etc.)
  • Together with workshop, parts warehouse and Accounts, determining extent of repairs, costs and deadlines
  • Filling in worksheets and test sheets relating to the order
  • With regard to complex technical problems, coordinating activities with the corresponding contacts (Diagnosis Technician (Service Technician), technical hotline, plants, etc.)
  • With regard to warranties, coding causes of damage
  • If required, agreeing extent of technical work needed for work under warranty/accommodating terms with technical or workshop management
  • Discussing payment with customers and, if necessary, negotiating special prices with Accounts
  • Entering orders, extensions, sketches of paintwork, etc. into EDP systems
  • Entering changes to vehicle and customer data into EDP systems
  • If necessary, arranging for spare parts, accessories and special tools to be ordered and delivered, and monitoring this process
  • Monitoring whether repairs are being carried to the required delivery date through maintaining regular contact with workshop
  • Carrying out final check on vehicles with respect to the extent of repairs, road safety and operational reliability, using test and measuring equipment
  • Establishing reliability of major components and running gearing under dynamic test conditions
  • Ensuring the vehicle is in a fit state to be handed over to the customer
  • Giving customers detailed explanations on the extent of repairs carried out, providing information on the invoice and, if necessary, making suggestions regarding additional repairs/handling
  • Followingup repair work by telephone and/or in writing to ensure customer satisfaction with product and workshop
  • Actively selling customers services via telephone calls and/or in writing
  • Documenting new customers, if necessary, making use of a customer file
  • Carrying out quality control with respect to vehicles and orders as part of quality assurance
  • Ensuring technical product reports are compiled on vehicle defects, causes and suitable optimisation measures

Skills and Experience Required for the Role:
Previous experience in a Sales Advisor role is essential

Committed to providing a service to customers and is a competent expert in the area of vehicle technology and service to represent the Mercedes-Benz brand

Attentive and trustworthy with the ability to make contacts and build relationships at all levels

Able to find common ground with the ability to deal with conflict/ criticism in orde

  • Service Advisor

    4 weeks ago

    Newtownabbey, United Kingdom Nominate Recruitment Full time

    **Job Title: Service Advisor - Vehicle Solutions** **Location: Newtownabbey** **Salary and Benefits: Salary £27k - £32k depending on experience** **Employment Type - Permanent - Full time hours - Office Based** **The Right Client**: - Nominate Recruitment are thrilled to be partnering with a successful provider of Vehicle Solutions. They are keen to...

  • Service Advisor

    3 weeks ago

    Newtownabbey, United Kingdom Additional Resources Full time

    **Location: Newtownabbey, Antrim** **Salary: Very Competitive + Excellent Benefits** **Job Type: Full Time, Monday - Friday, 8am to 5.00pm** **The Client**: Our client is a reputable provider of capital equipment solutions, specialising in construction and material handling machinery, offering expert advice and quality service for all equipment...

  • Service Advisor

    4 weeks ago

    Newtownabbey, United Kingdom Lookers plc (Charles Hurst) Full time

    Overview: **Newtownabbey Toyota** **42 Hours a week; Monday - Friday 08:00-17:30; plus alternate Saturday’s on a Rota (09:00-13:00)** **£26,000- £28,000 plus bonus up to £4,800** Charles Hust Newtownabbey Toyota is recruiting for a dedicated Service Advisor to join our Aftersales Team which consists of a team Service Advisors, Vehicle Technicians and...

  • Service Advisor

    3 weeks ago

    Newtownabbey, United Kingdom Lookers Full time

    **Service Advisor,** **Charles Hurst Renault Newtownabbey** **Salary: £26,000 with OTE up to £35,000** We're looking for a Service Advisor to join the team here at Charles Hurst Renault Newtownabbey. This role is offered on a Permanent basis on a 42 hour per week contract including Saturday mornings on a rota with a very competitive starting salary of...

  • Service Advisor

    2 weeks ago

    Newtownabbey, United Kingdom Lookers Full time

    Service Advisor,Charles Hurst Renault NewtownabbeySalary: £26,000 with OTE up to £35,000We're looking for a Service Advisor to join the team here at Charles Hurst Renault Newtownabbey. This role is offered on a Permanent basis on a 42 hour per week contract including Saturday mornings on a rota with a very competitive starting salary of £26,000 and a...

  • Service Advisor

    1 week ago

    Newtownabbey, United Kingdom Sleator Plant Full time

    As we enjoy continued growth, a role is being created for a Service Advisor to join our very successful Aftermarket Team. As the Service Advisor working for one of the leading plant dealerships in Ireland you will be an integral part of the team supporting the Service Manager in planning and organising staffing and workflow and will support the overall...

  • Service Advisor

    4 weeks ago

    Newtownabbey, United Kingdom Lookers Motor Group Limited Full time

    Overview: **Charles Hurst Vauxhall Newtownabbey** **Contract Type: Permanent, full-time** **Salary: £26,000 plus uncapped commission!** **Working Hours: 45.5 hours per week Monday to Friday (Saturday on a rota basis)** Charles Hurst Vauxhall Newtownabbey is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which...

  • Service Advisor

    3 weeks ago

    Newtownabbey, United Kingdom Lookers plc (Charles Hurst) Full time

    Overview: **Charles Hurst Vauxhall Newtownabbey** **Contract Type: Permanent, full-time** **Salary: £26,000 plus uncapped commission!** **Working Hours: 45.5 hours per week Monday to Friday plus 1 Saturday per month** Charles Hurst Vauxhall Newtownabbey is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which...

  • Service Advisor

    2 weeks ago

    Newtownabbey, United Kingdom Charles Hurst Full time

    OTE: GBP £30,800.00/Yr. Overview: **Charles Hurst Renault Newtownabbey** **Contract Type: Permanent, full-time** **Salary: OTE up to £32,000 (uncapped) **with basic of £26,000 per annum **Working Hours: Monday - Thursday 8am-6pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis** Renault Newtownabbey is recruiting for an experienced and dedicated...

  • Service Advisor

    2 weeks ago

    Newtownabbey, United Kingdom NI Trucks Ltd Full time

    NI Trucks Limited is the Iveco Commercial Vehicle Dealership for Northern Ireland. We specialise in New & Used Truck Sales, along with their servicing and parts. Our aftersales also covers all makes of commercial vehicles. As a Service Advisor at our Mallusk site, you’ll be a key point of customer contact for service and aftersales care ensuring that the...

  • Service Advisor

    2 weeks ago

    Newtownabbey, United Kingdom Charles Hurst Full time

    Overview: **Charles Hurst Renault Newtownabbey** **Hours: Monday to Thursday 8 am to 5.30 pm Friday 8am to 5 00 pm 1 in four saturdays to 1 pm** **26,000 basic OTE up to £32,800** Charles Hurst Renault Newtownabbey is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team. With ongoing investment in the dealership to...

  • Inbound Customer Service Advisor

    5 days ago

    Newtownabbey, United Kingdom Virtual Hub Full time

    Position: Inbound Customer Service AdvisorLocation: Hillview House, Newtownabbey, BT36 7LQ (ONSITE, THIS IS NOT A REMOTE ROLE)Salary: £15 per hourHours: Full Time, 37.5 hours per week, Monday to FridayShifts: Must be available between 8am-5pmType: Temporary until Approx October 2024. We are currently recruiting for Inbound Customer Service Advisors to work...

  • Trainee Automotive Service Advisor

    3 weeks ago

    Newtownabbey, United Kingdom Mercedes Benz Truck and Van Northern Ireland Full time

    **Trainee Service Advisor for Mercedes-Benz** **Interested in training in a customer service role for a premium brand** **We have a career opportunity for you in our Mallusk dealership** - Following successful completion of this traineeship there will be a permanent contract with M-B Truck and Van NI. We will also further develop you through our...

  • Service Advisor

    4 weeks ago

    Newtownabbey, United Kingdom Mercedes Benz Truck and Van Northern Ireland Full time

    **Service Advisors** **Mercedes-Benz Truck & Van are recruiting for a full-time Service Advisors for their Mallusk dealership.** You will be working within a fast paced and busy Mercedes-Benz commercial dealership, who pride themselves on putting the customer first. - **Contracted hours of work: 40 **_ - **Week 1: 8am - 5pm Monday to Friday**_ - **Week 2:...

  • Trainee Automotive Service Advisor

    2 weeks ago

    Newtownabbey, United Kingdom Mercedes Benz Truck and Van Northern Ireland Full time

    Trainee Service Advisor for Mercedes-BenzInterested in training in a customer service role for a premium brandWe have a career opportunity for you in our Mallusk dealership Following successful completion of this traineeship there will be a permanent contract with M-B Truck and Van NI. We will also further develop you through our Mercedes-Benz Service...

  • Inbound Customer Service Advisor

    4 weeks ago

    Newtownabbey, United Kingdom Blue Arroww Full time

    Position: Inbound Customer Service AdvisorLocation: Hillview House, Newtownabbey, BT36 7LQ (ONSITE, THIS IS NOT A REMOTE ROLE)Salary: £15 per hourHours: Full Time, 37.5 hours per week, Monday to FridayShifts: Must be available between 8am-5pmType: Temporary until Approx October 2024. We are currently recruiting for Inbound Customer Service Advisors to work...

  • Inbound Customer Service Advisor

    2 weeks ago

    Newtownabbey, United Kingdom Virtual Hub Full time

    Position: Inbound Customer Service AdvisorLocation: Hillview House, Newtownabbey, BT36 7LQ (ONSITE, THIS IS NOT A REMOTE ROLE)Salary: £15 per hourHours: Full Time, 37.5 hours per week, Monday to FridayShifts: Must be available between 8am-5pmType: Temporary until Approx October 2024.We are currently recruiting for Inbound Customer Service Advisors to work...

  • Inbound Customer Service Advisor

    3 weeks ago

    Newtownabbey, United Kingdom Santander Full time

    Position: Inbound Customer Service AdvisorLocation: Hillview House, Newtownabbey, BT36 7LQ (ONSITE, THIS IS NOT A REMOTE ROLE)Salary: £15 per hourHours: Full Time, 37.5 hours per week, Monday to FridayShifts: Must be available between 8am-5pmType: Temporary until Approx October 2024. We are currently recruiting for Inbound Customer Service Advisors to work...

  • Car Parts Customer Service Advisor

    1 week ago

    Newtownabbey, United Kingdom T-MET LTD Full time

    T-Met Ltd - Car Parts Customer Service Advisor. Experience in similar role is desirable but not essential as full training will be provided. Essential job functions: - Applicants will need to possess excellent communication skills. - Ability to work under pressure. - Excellent telephone manner. - Strong computer skills. - Ability to work on own...

  • Parts Advisor

    3 weeks ago

    Newtownabbey, United Kingdom Rockmount Vehicle Maintenance Full time

    **Parts Advisor - Newtownabbey - Salary DOE** Rockmount Vehicle Maintenance is in Partnership with Sapphire Vehicles. Rockmount Vehicle Maintenance is Northern Ireland’s new Mercedes-Benz truck and bus service centre whilst Sapphire Vehicles Services Limited is a commercial vehicle fleet management company with a service provision packaged to offer a...