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SAP Service Delivery Manager
3 months ago
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Role: SAP Service Delivery Manager (SAP SDM)
Start: ASAP
Contract Length: 6 months Extendable.
Location: Cork, Ireland
Hybrid: Min 2 days/week
- Effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).
- 10+ Years of SAP Service Delivery Manager experience, responsible for owning both the management and delivery of SAP services to customers in adherence with contractually agreed SLA's
- End to end management of the SAP Service management function (Service Management, Incident Management, Change Management, Problem Management)
- Experience within ITIL environments and well versed with ASM projects.
- Experience of having worked in an onshore-offshore model, team building and developing the SAP support team,
- Commercial awareness and managing and improving complex contracts.
- Previous experience of working as an SAP Functional (SAP Finance or SAP SCM) is must.
- Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism.
- Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem
- Proven problem-solving skills and strong work ethic are required.
To know more about the role kindly connect at
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