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Welcome & Service Assistant

3 months ago

Poole, Poole, United Kingdom National Trust Full time

Summary As the Welcome & Service Assistant, it's your role to ensure that every aspect of our visitor's experience is going to be a delight.

We welcome enthusiastic flexible people who are willing to support one another across the whole portfolio, to ensurecover is available during holidays, training etc.

Weekend working will be a regular requirement in this role. What it's like to work here Stunning Brownsea island is located in Poole Harbour. The island is a haven for wildlife, with an array of habitats including woodland, heathland and a lagoon. The thriving outdoor centre hosts a variety of sports and activities.

Our visitors arrive by boatfrom Poole Quay, your role will be to provide fantastic customer service, at the very start of their journey, either on the Quay or the ferry.

If you are enthusiastic, customer-focused and love the great outdoors, the team would love to hear from you.

For more information about our property please visit brownsea-island


What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.

Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day.

As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.

Working with our spirit of place you'll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.


You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for We'd love to hear from you, if this sounds like you:

  • Able to work in a team and on your own
  • Adaptable, well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service
The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audienceswe serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice
Click here to find out more about the benefits we offer to support you.