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Welcome & Service Assistant
1 week ago
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.
Interviews will be held on the 7th of July.
What it's like to work here:River Wey & Goldalming Navigations & Dapdune Wharf is a tranquil waterway running for nearly 20 miles through the heart of Surrey.
The Wey was one of the first British rivers to be made navigable, and opened to barge traffic in 1653.
This 15-mile waterway linked Guildford to Weybridge on the Thames, and then to London.Click here for more information about this location
What you'll be doing:
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.
Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
- Ability to work in a team
- flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 01/09/23)
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