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Clinical Coder and Patient Services Assistant
3 months ago
Job summary
Join our dynamic team as a clinical coder and administrative assistant.
Are you passionate about making a difference in healthcare with a keen eye for detail? If so, read on
Heathbridge Practice is always looking to improve the way we provide healthcare to our patients. We believe in fostering a supportive and collaborative work environment where staff members play a crucial role in providing high quality care.
This dual-role position is essential to the smooth running of our practice, ensuring that our administrative processes run smoothly and clinical coding is accurate and up to date.
The role is hours but can be compressed to 4 days.
If you would like to join our friendly and supportive team, apply now
Main duties of the job
Clinical coding of correspondences
Performing a variety of administrative tasks, including scheduling appointments, managing records, and handling correspondence.
Assisting with audits or quality improvement initiatives related to clinical coding.
Provide general administrative support to the clinicians and colleagues as needed.
Assisting reception as needed.
About us
Heathbridge Practice is a well-established medical practice dedicated to providing high-quality healthcare to our patients. We pride ourselves on our patient-centered approach and our commitment to excellence.
We are a large and dynamic GP practice serving a diverse London population. We have 22,800 patients. Our team is made up of 14 GPs, 1 AdvancedNurse Practitioner, 1 Physician Associate, 3 Nurses, 3 HCAS, 1 GP Trainee, 3Pharmacists, 2 Physiotherapists, 1 Mental Health Practitioner and 1 SocialPrescriber and admin team.
Putneyis a diverse inner suburb of London with excellent transport links. There is amainline train station and it is also on the district Underground line. Thepractice is just off the main high street where there are a great selection ofshops and restaurants. Putney is fortunately located within easy reach of 4large hospitals (St Georges, Chelsea & Westminster, Charing Cross andKingston).
Ourpractice goal is to offer high quality patient care that is easily accessibleto all.
Job descriptionJob responsibilities
Duties and Responsibilities:
Administration
Go throughincoming clinical correspondence and attach it to patients record (mainsources: emails, Docman 10, Document Management on EMIS, post)
Codeclinical correspondence as required - Appendix provides list of codes the teamcan do, otherwise it will allocated to GP.
Allocate/tasks clinical correspondence to clinician or staff as required
Allocateincoming emails on Heathbridge Admin to corresponding teams
Go throughthe PST list and action as required
Go throughthe PST tasks on Workflow Manager and action as required
Go throughAccuRx tasks and action as required
Chase testresults blood tests and scans
Chaseclinical correspondence
Go throughCPT tasks on Workflow Manager and action as required
Go throughAccuRx requests and action as required
Code COVIDvaccination onto patients record
Referpatients for COVID vaccination
Go throughthe Diary Recall list and book patients as required
Go throughthe QOF recall list and book patients as required
Help out onassisting clinicians on studies such as Hypertension Study and action the givenlist as required
Go throughcertain Lab Reports, file, action and archive as required
Conductaudits for clinicians to help improve practice performance Smear audit
Go throughthe Safeguarding register as per instruction or as per requirement.
ReceiveMinor Ops referrals and action as required
Go throughchild immunisation recall list and action as required
Appointments
Processappointment requests for on the day and future appointments from patients bytelephone, in person or via patient access.
Ensure thatpatients requiring/without appointments but who need 'urgent consultations arebooked into appropriate slots and referred to a GP where necessary.
Enterrequests for home visits into the surgery list, appointment system and ensuringcareful recording of all relevant details and where necessary refer to DutyDoctor. This may include preparing avisit summary sheet.
Computer
Registrationsof new patients computer data entry and medical records.
Scanning ofall relevant correspondence into computer records.
Ensuring lab results and hospital letters arescanned correctly into patients clinical computer records.
UseGPTeamNet to access calendar of events and policies.
Telephone
Receive andmake telephone calls professionally and as required.
Divert callsand take messages, ensuring accuracy of detail and prompt appropriate delivery.
Have workingknowledge of telephone system including out of hours arrangements.
Other Tasks
Ensure allHealth & Safety protocols are adhered to within the desired timescales asindicated in the Practices Health & Safety Policy.
If last toleave at the end of the day, ensure that the building is totally secured,internal lights are off, all electrical equipment has been turned off and thealarm activated.
Ensure thatall practice protocols are adhered to.
Try to dealwith the patients complaints where possible, or direct the patient to thePractice Complaints Policy.
Decisions & Judgments
Thepost-holder is required to use her/his own initiative when dealing withproblems and to make any reasonable and necessary decisions on events as theyoccur, including:
Establishingand maintaining effective lines of communication with the GPs and PracticeManager.
Communicatingclearly and effectively with staff to aid the smooth running of the Practice.
Respondingto requests or queries for support as they arise in an appropriate and timely manner.
Prioritisingworkload and requests for support.
Making themost effective use of resources available.
Usingjudgement and experience in helping to determine the relevant urgency of orrequests for information received from patients and other externalorganisations.
Confidentiality
In thecourse of seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do soin confidence and have the right to expect that staff will respect theirprivacy and act appropriately.
In theperformance of the duties outlined in this Job Description, the post-holder mayhave access to confidential information relating to patients and their carers,Practice staff and other healthcare workers. They may also have access to information relatingto the Practice as a business organisation. All such information from any source is to beregarded as strictly confidential
Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.
Health & Safety:
Thepost-holder will implement and lead on a full range of promotion and managetheir own and others health and safety and infection control as defined in thepractice Health & Safety Policy, the practice Health & Safety Manual,and the practice Infection Control policy and published procedures. This willinclude (but will not be limited to):
Usingpersonal security systems within the workplace according to Practiceguidelines.
Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks.
Makingeffective use of training to update knowledge and skills.
Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards.
Activelyreporting of health and safety hazards and infection hazards immediately whenrecognised.
Keeping ownwork areas and general/patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scope ofthe job holders role.
Undertakingperiodic infection control training.
Reportingpotential risks identified.
Equality and Diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
Acting in away that recognizes the importance of peoples rights, interpreting them in away that is consistent with Practice procedures and policies, and currentlegislation.
Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving ina manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holderwill participate in any training programme implemented by the Practice as partof this employment, such training to include:
Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development
Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.
Attendanceat practice staff meetings or local meetings as directed.
Attendanceat all Mandatory and Statutory training requirements as indicated by thePractice Manager, this will include CPR.
Quality:
Thepost-holder will strive to maintain quality within the Practice, and will:
Alert otherteam members to issues of quality and risk.
Assess ownperformance and take accountability for own actions, either directly or undersupervision whilst embracing the practices ethos of recording of any errors ornear misses and learning by mistakes without blame.
Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance.
Workeffectively with individuals in other agencies to meet patients needs.
Effectivelymanage own time, workload and resources.
Contribution to the Implementation ofServices:
Thepost-holder will:
Apply allPractice policies, standards and guidance.
Discuss withother members of the team how the policies, standards and guidelines willaffect own work.
Participatein audit where appropriate.
This JobDescription is neither exhaustive nor exclusive and will be reviewed annuallyin conjunction with the post-holder at the annual appraisal. The post-holder isalso required to carry out any duties that may reasonably be requested by thePartners, Practice Manager or the Reception Manager.
Person SpecificationExperience
Essential
Experience of working in primary or secondary care Experience of coding in primary care or secondary care Experience of dealing with vulnerable patients Ability to remain calm and professional in difficult situations Ability to work within a team and independently Understanding of patient confidentialityDesirable
Experience of clinical coding in a GP practice Experience of working in a GP practiceQualifications
Essential
GCSE in English and MathsDesirable
University Degree or higher level education attainment Qualification in areas of clinical coding