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Customer Service Manager
3 months ago
Customer Service Manager
Harefield, Middlesex
£42,500 + Free Parking
A driven Customer Service Manager is required to join a really successful local organisation, manage their customer service team and develop strong business relationships with major clients.
Some of your duties will include:
- Overseeing the smooth running of the customer service function and managing a team of Customer Service Assistants
- Allocating work on a daily basis, monitoring performance levels and providing support and training as needed
- Dealing with a range of client requests and processing sales orders received onto the computer system
- Managing existing client accounts and developing new business opportunities in the commercial sector
- Liaising with clients extensively over the telephone and building successful long term business relationships
- Raising client invoices, recording payments received on clients account and chasing overdue accounts
