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Retail Contracts Coordinator

3 months ago

Birmingham, Birmingham, United Kingdom Claire's Full time

The Retail Contracts Coordinator is responsible for supporting the Retail contracts manager in procuring, performance managing and maintaining supplier accounts across our business.

This role will lead initiatives to support sales growth, minimise costs and increase EBITDA across all areas.


Using our internal systems to proactively manage stock, replenish and allocate all of our critical lines to ensure business continuity across our estate.

Whilst utilising in house finance systems to raise PO's and track spend.


You will be the first point of contact for the Retail Contracts Team, this means delivering a consistently positive experience to our internal stakeholders but also our external supplier relationships.


The Coordinator is also responsible for deputising for the Retail Contracts manager and providing additional support in the absence of the Retail Contracts manager.


Main responsibilities of the role:

  • This role is centred on building great relationships.
You will be comfortable communicating with both our field colleagues and corporate teams, including but not limited to:
logistics, finance, retail and marketing.

  • You will be the first point of contact for suppliers and internal colleagues on supplier queries and be able to track issues through to completion.
  • Identifying trends and suggesting different ways of working with the business should be at the heart of all decisions.
  • You will lead on the planning of quarterly supplier reviews, making data led decisions by reviewing SLA/KPI data.
  • Supporting with the ongoing maintenance of our accounts by analysing performance, delivering regular progress reports, proposals, requirements, documentation and presentations to the relevant stakeholders.
  • You will support with all daily activity surrounding consumables stock management. This will include reviewing stock levels, placing orders, allocating stock to stores, forecasting and purchasing goods in advance.
  • This role will play a key role supporting the Retail Contracts manager in supplier meetings, tenders and performance reviews.
  • You will support with long term stock planning and flex dependent on business need to support stores in peak trading seasons.
  • Centralise relevant Retail Contracts data to share with the wider team to provide insight and offer additional support when required.
  • You will be good at developing strong relationships, building rapport and ensuring understanding of core business needs. You will address and resolve any service concerns quickly and provide performance recaps and recommendations to improve efficiencies.
  • Collaboration is key You will work closely with the Retail Operations team on wider project initiatives as necessary.
What are we looking for?

To be considered for this role we are keen to speak to people with the following skills and experience:

  • A to C grade GCSE English (or equivalent)
  • A good commercial understanding is key, so experience from a retail or a customer facing role would be desirable
  • Facilities background/experience advantageous
  • Strong Microsoft Office skills, particularly Excel
  • Accepts personal responsibility for the quality and timeliness of work
  • Strong communication skills and ability to build and maintain effective working relationship with key partners across the business
  • Checks information carefully to ensure accuracy
  • Maintain a strong customer focus
  • Is able to effectively multitask and under pressure
  • Meets deadlines and can manage own time and plan accordingly
  • Strong team player
  • Works effectively within a team towards a common goal and in support of company objectives
Claire's is an equal opportunity/ affirmative action employer with a strong commitment to diversity and inclusion.

We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status.

Applications by members of all underrepresented groups are encouraged.