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Networking Engineer Apprentice

3 months ago

Leeds, Leeds, United Kingdom QA Ltd Full time
Employer Description:

WhiteSpider is a top-notch managed service provider specializing in designing, implementing, and supporting large-scale Software Defined Infrastructures. The company attributes its success to its exceptional team and prioritizes skill development. Training is highly emphasized for all supported technologies, with a focus on quick adaptation to operational processes.


Overview:

Join WhiteSpider, an advanced technology services company offering professional services and software-defined solutions globally. We are expanding our Managed Services team and seeking a 1st Line Network Support Engineer to join us full-time.


Location:

Leeds Office


Salary:

Starting at £16,000 for the first 12 months, increasing to £20,000 thereafter


Working Week:

Rotating shift pattern: 8am-4pm one week, 10-6pm the following week. Responsibilities include responding to customer incidents via phone, email, or web portal, managing information using service desk tools, and ensuring up-to-date documentation.


Duties:
  • Act as the primary point of contact in the service desk
  • Maximize customer network performance
  • Maintain customer equipment to latest stable versions
  • Assist in securing customer network and infrastructure components
  • Optimize technology, systems, and support for remote working
  • Work to meet SLAs and improve technology solutions
  • Collaborate with colleagues professionally


Requirements:
  • An A-Level in ICT or equivalent
  • Experience with Cisco, VMware, Microsoft, and other technologies listed
  • Ability to analyze complex data and provide innovative solutions


Benefits:
  • Free on-site parking
  • Close proximity to Leeds train station
  • Casual dress code and friendly atmosphere
  • Coffee machine available
  • Potential for permanent employment post-apprenticeship


Important Information:

Embark on an exciting future with our apprenticeship program. Gain new skills, earn while you learn, and pave the way for a successful career. Take advantage of the opportunities for ongoing development tracks after the program.