Prescription Clerk

Post:
Prescription Clerk & Pharmacy Administrative Support

Hours:
hours per week.

Schedule:
Monday, Tuesday, Wednesday, Friday. Ideally 9am-6pm, start time negotiable for fewer hours (e.g. 10/11am-6pm). 6pm finish not negotiable.

Salary:
£ £11.00 per hour, dependent on experience

Reports to:
Practice Manager & Clinical Pharmacist

Job summary

The Prescription Clerk provides support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients and works very closely with Pharmacy and Administrative teams.

You will be the main point of contact for enquiries about prescriptions from patients and community pharmacies. As the main contact for this enquiries, a good telephone manner and excellent communication skills are essential.

The Prescriptions Clerk is a member of the administration and clerical team, assisting in the repeat prescription process, because of the nature of this role you will work closely with our experienced pharmacy team.

The post holder must be flexible and able to support duties of other members if the administrative team, including reception cover.

To thrive in this role you will enjoy utilizing your exceptional organizational and prioritizing skills, combined with excellent attention to detail.

Problem-solving on a day to day basis around issues relating to your work, you will also enjoy working closely as a team to achieve objectives and ensure that your prescription workload is managed in a timely manner.

Key tasks and responsibilities will include; managing telephone enquiries and dealing with patients

promptly, managing repeat prescription requests and generating computerized prescription requests using our clinical IT system.

Context:

Wellsbourne Healthcare CIC opened in April 2018 and has taken on a list which is in an area of high social deprivation and poor health outcomes.

This population has been relatively poorly served by primary care providers over the last 20 years with limited access to continuity of care or multi-disciplinary clinical teams.

Our aim is to:

• Establish safe clinical and administrative practice
• Establish good chronic disease management
• Establish appropriate access to and effective use of primary urgent care
• Establish a new model of care working with the community, local authority and other NHS providers with the aim of improving health outcomes
• Establish a financially sustainable business model for delivery of high quality primary care over the terms of our APMS contract

In addition to QOF and enhanced services, the practice has its own unique key performance indicators, developed specifically for this contract that take into account local needs.

The service is ran in partnership with Sussex Community NHS Foundation Trust, who provide back office support including human resources advice and support, training, and other 'back office' support.

Vision:

The post-holder will share Wellsbourne Healthcare CIC's vision for reducing health inequalities and support the values and aims of our organisation.

Responsibilities:

Key Tasks & Responsibilities

Duties will include coordinating and preparing repeat prescriptions for our patients, data entry onto patient records, and liaising with patients and community pharmacies.

The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels:

• Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.
• Delivering an efficient prescription service and ensuring service targets are met and errors are minimized.
• Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for reauthorizing repeat prescriptions.
• Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternatives.
• Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.
• Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians.
• Ensure you are keeping patient information updated and that patient information is secure and kept confidential at all times.
• Keep up to date with B&H CCG Joint Formulary.
• Bring any queries to the attention of the relevant clinician, to include under and over usage.
• Build good working relationships with local pharmacies to help enable our prescription service.
• Create 'tasks' and assist clinicians in managing document workflow relating to prescriptions.
• Escalate any problems to your line manager or practice manager.
• Provide regular support for members of the Administration & Reception team
• Undertake training as requested to support safe and effective services for the practice.
• Carry

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