Holiday Let Cleaner with

2 weeks ago

Worcester, Worcestershire, United Kingdom Guest Homes Full time

If you are passionate about cleanliness, have an eye for detail, and enjoy creating a welcoming atmosphere then we invite you to join our team...


Vision:

Guest Homes are a leading short-term holiday letting provider, managing over 140 properties. We prioritise customer-focused experiences and supportive communication for both guests and landlords.

With our experienced and knowledgeable team, we deliver on promises and create an unbelievable experience across our entire property portfolio.

By fostering a great place to work and expanding our teams nationwide, we will achieve our goal and solidify our position as the go-to provider in the industry.


Points of Culture:

CUSTOMER SERVICE:

Customer service is a critical aspect of any business, as it serves as the primary point of contact with guests.

Providing helpful support in sorting out any problems related to delivery, communication, and building relationships through conversations is vital. It is essential to deliver exceptional service and strive to offer the best experience possible to guests.

Being able to provide valuable assistance to customers by helping them check-in and providing reports are also key components of excellent customer service.


ENJOYMENT:

The work environment is enjoyable, fun, and entertaining, creating a positive atmosphere that makes both guests and employees happy.

Employees feel fulfilled in their roles, with a sense of purpose that motivates them to do well. This positive environment also encourages guests to enjoy their stay and leave good reviews.

GOOD ATTITUDE:

Having a good attitude involves bringing a positive outcome to the day, having a strong work ethic that aligns with Guest Homes' values, being supportive of others, and creating a pleasant and optimistic atmosphere for colleagues and guests by being willing to help out.


HAPPINESS:

Happiness is key to keeping guests and teams satisfied, with a focus on positive team interactions, an upbeat and enthusiastic attitude, and contentment in one's role within the workplace.

Happy guests are also more likely to return.

HARD WORK:

Hard work involves being focused and determined to deliver great results, meeting targets, completing objectives, and putting in maximum effort each day to get things done.


ORGANISATION:

Organisation enables individuals to keep on top of their workload by prioritising important tasks, planning and organizing their day for maximum efficiency, and having a clear and focused mindset.

It also involves knowing where everything is, providing data and completing reports on time, and implementing structured processes.

PROFESSIONALISM:
Professionalism involves treating both clients and colleagues with respect, being courteous, presentable, and delivering a worthwhile service.

It also includes being present, maintaining respectful communication, and presenting the business in a positive light to provide a great experience for guests and team members.


SUCCESS:

Success involves achieving goals and completing objectives both individually and as a team, resulting in a sense of achievement and satisfied customers, clients, and employees.

This can also include pushing towards goals, meeting targets, and expanding the business by attracting new properties from new and existing landlords.


TEAMWORK:

Teamwork involves collaborating and supporting each other to achieve a common goal, creating a positive and happy atmosphere that enables the team to meet its goals.

Trust is crucial to effective teamwork, and this can be fostered through respectful communication, active listening, and helping others to achieve their objectives.

Ultimately, it is about employees working together, respecting each other's contributions, and working towards a shared purpose.

TRUSTWORTHINESS:
Trustworthiness involves being honest, transparent, and reliable, completing tasks on time without requiring micro-management.

This fosters an environment of trust, where colleagues can trust each other to complete their tasks and provide accurate information.

Building rapport through active listening and honesty is also crucial in establishing trust in the workplace, making workloads easier to manage.


Who are we looking for?
Guest Homes is looking for reliable, dedicated and hardworking cleaners to join our team.


Our properties need to be cleaned to a very high standard in preparation for guest arrivals so we are looking for someone with great attention to detail and previous cleaning experience.


As part of the cleaning team, you will play a vital role in maintaining cleanliness and providing the best experience for our guests.

Your commitment to deliver an excellent clean will contribute to the satisfaction of our customers.


You should have a passion for cleaning with high attention to detail, be very organised, and have great communication skills.

**To work with us you would ideally have availability on our busiest changeover days which are Friday & Sunday with some other availa

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