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Arrears Officer

3 months ago

Peterlee, Durham, United Kingdom BDS Full time

BDS are currently recruiting for an experienced Arrears Officer to provide a housing management service to help the arears team with their income and recovery process.

Salary of £16.19 per hour PAYE or £21.15 per hour UMB

Working 35 Hours a week Monday to Friday, you will be home based with the requirement to work with frontline teams in Sunderland and Middlesborough

The service users are 18- to 25-year-old care leavers, and some are 18+ with complex needs.

  • Identifying accounts of concern and discussing with local team.
  • Agreeing an action plan dependant on the needs of each team e.g. full staffed or not, need help to complete tasks.
  • Drafting Discretionary Housing Payment letters.
  • Completed HB appeals/late reconsideration/backdates.
  • Send arrears warnings with statements.
  • Offer budget plan.
  • Contact the service user to offer a suitable repayment plan.
  • Send prenotice letter.
  • Ensure preaction protocol adhered to e.g. Equality Act Note.
  • Draft landlord notice.
  • Keep rent system updated with help attempted.
  • Ensure client Invited to formal arrears meeting with Service Lead and NOK or multiagency meeting.
  • You will need to be a driver with access to a car and the correct business insurance.

Salary:
£16.19-£21.15 per hour

Expected hours: 35 per week

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

Reference ID:
Sunderland