Arrears Officer

BDS are currently recruiting for an experienced Arrears Officer to provide a housing management service to help the arears team with their income and recovery process.

Salary of £16.19 per hour PAYE or £21.15 per hour UMB

Working 35 Hours a week Monday to Friday, you will be home based with the requirement to work with frontline teams in Sunderland and Middlesborough

The service users are 18- to 25-year-old care leavers, and some are 18+ with complex needs.
- Identifying accounts of concern and discussing with local team.
- Agreeing an action plan dependant on the needs of each team e.g. full staffed or not, need help to complete tasks.
- Drafting Discretionary Housing Payment letters.
- Completed HB appeals/late reconsideration/backdates.
- Send arrears warnings with statements.
- Offer budget plan.
- Contact the service user to offer a suitable repayment plan.
- Send pre-notice letter.
- Ensure pre-action protocol adhered to e.g. Equality Act Note.
- Draft landlord notice.
- Keep rent system updated with help attempted.
- Ensure client Invited to formal arrears meeting with Service Lead and NOK or multi-agency meeting.
- You will need to be a driver with access to a car and the correct business insurance.

**Salary**: £16.19-£21.15 per hour

Expected hours: 35 per week

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: Sunderland