Digital & Marketing Specialist

1 week ago


Beckenham, Greater London, United Kingdom Accessible Counselling and Therapy Limited (ACT) Full time

Part-Time: 17.5 hours per week

Hours:
Monday and Tuesday 4:15pm to 9:00pm, Thursday 8:30am to 4:30pm


Overtime:
Toil or payment in lieu (to be agreed in advance
)

Reports to:
Executive Assistant and Clinical Director (the role is part of the Admin Team)


Purpose of the role


The position of Assistant Admin/Receptionist consists of providing administrative, clerical, and receptionist services to ensure effective and efficient running of the office at ACT's Head Office.

The office administrator's role includes that of front-of-house and represents the professional public-facing image of ACT.

Main responsibilities

  • Answer phone calls and direct calls to appropriate parties or take messages;
  • Greet clients and other visitors, and determine whether they should be given access to specific individuals;
  • Monitor and process bookings for Initial Assessments
  • Responsible for request initial assessment documents to client and send to assessors
  • Responsible for closing files procedure: request closing summaries to counsellors and close files
  • Take enquiries from potential customers, explaining the counselling service to them, book assessment appointments, send out confirmatory paperwork
  • Create client files, ensuring counsellors have all the correct paperwork and information
  • File and/or shred confidential papers
  • Ensure an adequate supply of paper forms that are in regular use by counsellors and other staff, printing in batches where necessary
  • Enter data on to the CRM system (Views), retrieving information from systems and update client files including all internal and external communications
  • Ensure office equipment is fully charged and ready to be used by counsellors and staff at all times
  • Order general office supplies as requested by the Executive Assistant
  • Provide cover when office staff are absent and as and when needed by the service
  • Any other general office tasks required by the Executive Assistant or the Clinical Director

Organisation

  • Participate in 1:1s, performance and development, compulsory training programme
  • Attend and participate in service/team meetings
  • Work within the framework of ACT's policies and procedures
  • Promote the values, behaviours and ethos of ACT
  • Respond and report on safeguarding concerns in line with the ACT's safeguarding policy and procedure
  • Undertake any other reasonable duties as and when required

Qualifications and requirements

  • Good standard of literacy and numeracy
  • Competent, computerliterate typist
  • Pleasant telephone manner
  • DBS checked
  • Knowledge and experience of using database and digital systems
  • Knowledge of the local area that ACT serves is desirable
  • Good knowledge of Word, Excel, Outlook and Zoom

Competencies

  • Good communicator with staff and clients
  • Selfmotivated, ability to manage one's own time, able to prioritise tasks
  • Integrity job requires being honest and ethical
  • Discretion job requires the ability to protect client and staff confidentiality
  • Attention to detail job requires being careful about detail and thorough in completing work tasks
  • Dependability job requires being reliable, responsible and dependable
  • Cooperation job requires being pleasant with others on the job and displaying a good natured, cooperative attitude
  • Flexibility
- able to change pattern of work to provide cover when needed

Interviews will be taking place from the week commencing 4th March.

Job Type:
Part-time

Salary:
£11,830.00 per year

Expected hours: 17.5 per week

Benefits:

  • Company pension

Schedule:

  • Day shift
  • Monday to Friday
  • Night shift
  • No weekends

Experience:

  • Digital marketing: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Ability to Commute:

  • Bromley (required)

Work Location:
In person

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