Store Manager

2 weeks ago


Derby, Derby, United Kingdom KIKO MILANO Full time

KIKO Store Manager

The Store Manager plays a vital role as the KIKO Ambassador, responsible for enhancing the customer experience, driving sales, and achieving business KPIs in alignment with the KIKO Brand Strategy. They lead and mentor the staff, ensuring seamless implementation of all procedures.

MAIN RESPONSIBILITIES- Store Manager:

PEOPLE MANAGEMENT

  • Create and nurture an environment for top performance, motivation, and minimal staff turnover.
  • Recruit, onboard, train, and support the team to provide an exceptional customer experience and meet business objectives.
  • Align store planning and annual leave with business requirements.
  • Educate the team on product knowledge, makeup techniques, and sales strategies to deliver the unique KIKO customer experience. Collaborate with the Customer Experience Trainer to address team development needs.
  • Conduct reviews and appraisals for all direct reports in line with business targets.

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

  • Ensure Business KPIs meet targets, devise action plans, and share market insights with the Area Manager.
  • Achieve predefined business goals set by the Area Manager (Customer experience, Sales, Opex).
  • Prioritize impactful store actions to drive the above goals and create a quarterly action plan.
  • Complete all BeKIKO training components, quizzes, and dossiers.
  • Consistently track Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).

PROCEDURES & POLICIES EXECUTION

  • Ensure stores adhere to KIKO standards and procedures.
  • Follow store procedures outlined in the KIKO STORE BOOK.
  • Execute the promotional calendar effectively.
  • Ensure strict compliance with operational procedures and policies.
  • Regularly review procedures and promptly address any discrepancies in line with Corporate guidelines.
  • Requirements:
    • Minimum 3 years of retail management experience, preferably as Store Manager.
    • Demonstrated leadership and customer service abilities.
    • Knowledge of sales techniques and merchandising.
    • Proficiency in inventory management.
    • Excellent communication and problem-solving skills.
    • Flexibility to work varying hours.
    • Previous experience in new store openings is advantageous.

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