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Associate Product Support Specialist
3 months ago
Why join Stryker?:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
Know someone at Stryker?:
Associate Product Support Specialist - Upper Extremities
East Anglia/South East
Job Summary
Develops the skills and certifications necessary to optimally perform in this technical and clinical role.
Gains hands-on training and experience on the use of Stryker's upper extremity portfolio including Blueprint planning and Tornier shoulder solutions to ensure successful surgical outcomes.
Provides clinical product support to all end users and on-site guidance and assistance during surgical procedures. Resolves technical product and service issues as needed. Provides training, ongoing in-services, and customer education to assigned account(s).Clinical and Technical Expertise:
- Complete 101 and 201 training and develop an understanding of all basic procedures.
- Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis.
- Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
- Learn proprietary software to prepare preoperative CT scans and assist surgeons in preoperative implant planning, implant sizing and positioning.
Account and Territory Management:
- Shadow and assist in daytoday coordination of accounts and necessary tasks to support scheduled upper extremity procedures.
- Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
- Learn and complete all necessary account administration duties (e.g. PER process
- Product Experience Report, RMA process
- Return Material Authorization, case billing and closure). Provide prompt and accurate complaint reports per quality and compliance system requirements.
- Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
- Build collaborative relationships with internal sales team members to achieve business objectives.
With the guidance of the Regional Sales Manager and the Territory Sales Managers, the Product Support Specialis is responsible for working in collaboration with the field sales function to cover and support cases, as well as other related activities that contribute to the positive growth of the business across the designated region.
About Stryker:
Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes.
