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Customer Service Administrator

3 months ago

Abingdon, Oxfordshire, United Kingdom Berry Recruitment Full time
Service Administrator

Abingdon, Oxfordshire

Salary £24,000 per annum

Working Hours: 08:30 - 17:30pm


Berry Recruitment are offering the opportunity to join a fantastic organisation based in Abingdon, Oxfordshire, as a Customer Service Co-ordinator.

This is a proactive role based in a fast-moving environment, you will be expected to deliver quality supportand service advice through regular communication and contact with customers.

Are you an organised, efficient and methodical individual seeking a new challenge?

Principal Responsibilities Service Administrator?

  • Taking reactive calls from customers and dealing with these in a professional manner
  • Scheduling appointments for customers
  • Raising purchase orders for appointments
  • Dealing with reports
  • Provide quotations/estimates
  • Raise subcontract orders
  • Request equipment for customer requirements
  • Assist with maintaining customer database
  • Collation and distribution of required work load
  • Ensuring all visits are booked efficiently in accordance with company procedures, maximizing engineer utilization and efficiencies
  • Excellent communication skills
  • Able to resolve customer related issues
  • Prioritise workloads to meet agreed deadlines
  • Keen attention to detail
  • Experience with product and parts knowledge would be advantageous
  • An understanding of service management system would be advantageous
  • Understanding when to seek help and assistance.


If you believe, you have the passion and enthusiasm to succeed in this role, please contact Kathy Rusher at the Oxford Branch.

We look forward to hearing from you.