Credit Control Coordinator

2 weeks ago


Chelmsford, Essex, United Kingdom QBE Management Services (UK) Limited Full time
Credit Control Coordinator at QBE

Primary Details

  • Time Type: Full time
  • Worker Type: Employee

The Opportunity

Join an exciting time at QBE as we embark on several projects, seeking individuals who want to grow their careers in a supportive environment where anything is possible. If you are a team player with a desire to learn, then this is the role for you. As a Credit Control Coordinator, you will ensure prompt collection and reconciliation of premiums, minimisation of bad debts, and maximisation of cash flow while providing experience and support to the management team by meeting daily and monthly targets.

Your new role

  • Be aware of the annual business plan for the Underwriting Division/s your role supports.
  • Take full ownership of the Broker Accounts.
  • Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared promptly.
  • Develop, maintain, and enhance process documentation and user guides following standardized templates.
  • Analyze all processes related data, highlighting areas of concerns, and proposing solutions where applicable.
  • Resolve queries and issues raised by internal, external clients, and GSSC team within required timeframes.

About you

  • Experience in relationship management and maintaining strong business relationships
  • Customer service experience with good communication and negotiation skills
  • Intermediate level use of MS Office applications (Word, Excel, PowerPoint)
  • Good understanding and ability to analyze detailed reports
  • Experience working in insurance, ideally in underwriting administration and credit control within the Commercial/London Insurance market

Why QBE?

At QBE, we offer a blend of well-being initiatives and benefits to support our employees at different life stages, including flexible parental leave and employee network groups. We value our people as our most precious asset and aim to build a fair, inclusive, and flexible workplace.

Awards

  • 5-star Diversity, Equity, and Inclusion (DEI) awards
  • Employer of the Year 2022
  • British Claims Awards 2022 Winner
  • Insurance Times Claims Excellence Awards 2022 Winner

Recognition

  • Finalist for: Best COVID-19 Response
  • Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year

QBE proudly partners with organizations such as Stonewall and Working Families, demonstrating commitment to Women in Finance Charter, UN Women's Empowerment Principles, and Race at Work charter.


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