Targeted Tenancy Officer

2 weeks ago

London, Greater London, United Kingdom iWork Recruitment Limited Full time
Contract to start on until with a possible extension.

Key responsibilities


The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough.


The Targeted Tenant Service will offer:
A borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day' tenancy services where necessary


A Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive.

This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy

A range of proactive interventions to identify and address resident needs at an earlier stage - including targeted visits to those at risk of poor outcomes

Oversight and management of tenant-related work associated with voids and new lettings

Appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structurePost-holders will be based in one of four teams offering the services described above:3 Locality-based teams (North, Central, South)


1 borough-wide 'on-the-day' duty teamPost-holders will be encouraged to develop expertise in a particular area of tenancy-related specialism and will be expected to work flexibly across the Service as required.

Post-holders will deputise for Team Managers as appropriate.

Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience


Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service.

In particular, to take the lead in developing expertise in areas of specialism


Provide housing and tenancy-related advice, interventions and services directly to client tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same.

Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised


Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.


To work in partnership with other service areas and teams in relation to service development, multi-agency panels and individual cases.

To understand the role of all relevant statutory and non-statutory services available to residents and support the team to make relevant referrals to safeguard and support them as appropriate

Optimise service delivery through flexible working, co-location and integration with the wider Tenancy Services structure, other teams and service areas, including maintaining effective matrix management arrangements, Service Level Agreements and similar

Deliver a set of challenging KPIs and personal objectives in line with agreed targets


Deliver a programme of visits, using data and intelligence to proactively identify andengage with residents who may be at risk of poor outcomes and offer supportaccordingly.


RQ

Salary:
£21.92 per hour

Work Location:
In person

Reference ID:

RQ

  • Targeted Tenancy Officer

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Targeted Tenancy OfficerIslington, LondonTemporaryFull TimeWe are seeking a dedicated and skilled Targeted Tenancy Officer to join a team based in Islington on a full-time temporary ongoing basis. The Targeted Tenancy Officer will play a pivotal role in delivering comprehensive and person-centred tenancy management services across the area. This role...

  • Targeted Tenancy Officer

    2 weeks ago

    London, Greater London, United Kingdom iWork Recruitment Limited Full time

    What's involved with this role:Contract to start on until with a possible extension.Key Duties:The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough.The Targeted Tenant Service will offer: A boroughwide duty and emergency tenancy management...

  • Tenancy Officer in Islington

    2 weeks ago

    London, Greater London, United Kingdom Eden Brown Synergy Full time

    Join Our Team as a Tenancy Officer in IslingtonPosition: Tenancy OfficerLocation: IslingtonRate: £28.70 UMB Per HourDuration: 3 MonthsAre you passionate about creating thriving communities? Do you have a knack for providing holistic support to tenants? Were looking for a dedicated individual to join our team as a Tenancy Officer in Islington.Role...

  • Tenancy Officer

    2 weeks ago

    London, Greater London, United Kingdom AckermanPierce Full time

    The Tenancy Sustainment Officer will have experience creating budget plans supporting homeless clients with welfare benefits and maintain monthly payments for tenancy. The client is looking for an Officer to join the team and hit the ground running managing their own clients.What we want from you Experience providing Tenancy Sustainment advice through...

  • Tenancy Officer

    2 weeks ago

    London, Greater London, United Kingdom The Hyde Group Full time

    Lewisham - covering Greenwich, Harrow, Brent and IslingtonUp to £37,080 pro rata plus paid business mile age21 Hours per week Monday to Wednesday, 9:00 AM to 5:00 PMWe are looking to recruit a Tenancy Officer.Hyde is one of the UK's leading Housing Associations. Our values guide the way we operate; we're customer driven, inclusive, collaborative and...

  • Tenancy Management Officer

    2 weeks ago

    London, Greater London, United Kingdom Ackerman Pierce Ltd Full time

    My client is seeking an experienced Tenancy Management Officer to be able to create strong relationships with vulnerable clients to ensure they sustain their tenancies. Strong working knowledge with the most vulnerable clients is expected from a successful candidate. The pressures of the role will be eased through support from peers and management. The...

  • Tenancy Enforcement Officer

    2 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time £23

    Tenancy Enforcement Officer Greenwich £23 per hour umbrella Contract (2 months+) The Role: Tenancy Enforcement Officers provide a comprehensive, high quality, customer focused range of front- line services to our residents. You will be responsible for the day- to- day management of tenancy and neighbourhood issues in respect of a designated group of...

  • Tenancy Support Officer

    2 weeks ago

    London, Greater London, United Kingdom Karter Thomas Ltd Full time

    Tenancy Support Officer We have an exciting opportunity at our company for a skilled Tenancy Support Officer to join our team on a 3-month temporary contract with a flexible hourly rate. The position will be located in North London, offering a full-time schedule with the option of 1 day of remote work per week. An essential requirement for this role is a...

  • Tenancy Enforcement Officer

    2 weeks ago

    London, Greater London, United Kingdom Ackerman Pierce Ltd Full time

    Are you passionate about contributing to the well-being of communities in London? Do you have experience in ensuring that residential properties adhere to tenancy agreements and housing regulations? My client are committed to enhancing the quality of life for our residents by upholding tenancy agreements and ensuring a safe living environment. As part of...

  • Tenancy Sustainment Officer

    2 weeks ago

    London, Greater London, United Kingdom BHT Sussex Full time

    Tenancy Sustainment Officer We have an exciting opportunity for a Tenancy Sustainment Officerto play a vital role in providing support at our Housing Services team . Position : Tenancy Sustainment Officer Location : Brighton/ Eastbourne/ Eastbourne Salary : £30,155 per annum,pro rata Hours : 30 hours per week Contract: Permanent Closing Date...

  • Tenancy Management Adviser

    2 weeks ago

    London, Greater London, United Kingdom CHURCHILL ESTATES LIMITED Full time

    Tenancy Management Adviser role focussed entirely on addressing tenancy breaches in relation to communal fire risks - unauthorised storage, dumping etc. " 2 x staff required for 6 monthsKey responsibilitiesThe Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services...

  • Tenancy Management Adviser

    2 weeks ago

    London, Greater London, United Kingdom SHEARS ACADEMY Full time

    Key responsibilitiesThe Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough.The Targeted Tenant Service will offer:- a borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day' tenancy...

  • Tenancy Management Officer

    2 weeks ago

    London, Greater London, United Kingdom Tempting Recruitment Full time

    Tempting Recruitment are working on behalf of our client, alocal authority inLondon, to recruit an experiencedTenancy Management Officer. If you are looking to increase your earnings for the year,***Contract: 3-6 months (Possible extension)Salary: £23 p/h (Umbrella)Start Date: February 2023Shift Pattern: 36 hours / Full-time***DUTIES Provide a responsive...

  • Tenancy Progressor

    2 weeks ago

    London, Greater London, United Kingdom Knight Frank LLP Full time

    We are in search of a collaborative Tenancy Progressor to join the Residential Lettings division and provide support to our local offices.Reporting directly to the Tenancy Progression Manager, this position is part of various Collaborative and Engaged teams known for delivering excellent and dedicated client service. In our workplace, opinions are valued,...

  • Tenancy & Contributions Officer

    2 weeks ago

    London, Greater London, United Kingdom Royal Hospital Chelsea Full time

    The Royal Hospital Chelsea is the home of the Chelsea Pensioners (known as In-Pensioners). It has a rich history and provides supported accommodation as well as residential and nursing care for approx. 300 retired soldiers. An exciting opportunity has arisen at the Royal Hospital Chelsea where we are seeking an exceptional individual to join the Health &...

  • Tenancy Progressor

    2 weeks ago

    London, Greater London, United Kingdom Roc Recruitment Full time

    My clients are a global real estate firm they are looking for a Tenancy Progressor to work in their Hyde park office.ABOUT THE ROLEReporting directly to the Tenancy Progression Manager, this role forms part of multiple Collaborative and Engaged teams who naturally provide excellent and dedicated client service, and in our workplace, opinions are respected,...

  • Tenancy Progressor

    2 weeks ago

    London, Greater London, United Kingdom Magnus James Full time

    A fantastic opportunity has arisen for a Tenancy Progressor / Lettings Administrator to join one of the areas most well known agents, working out of their successful office in Hern HillTenancy Progressor - Benefits A lucrative salary and commission structure 25 days holiday plus bank holidays Company pension scheme Career Progression Study...

  • Tenancy Progressor

    4 weeks ago

    London, Greater London, United Kingdom Knight Frank LLP Full time

    Contract Type Permanent Employment Type Full-Time Working Requirements Dynamic Working Hours 9:00am to 6:00pm Salary Competitive Division Residential Location IslingtonWe are looking for a collaborative Tenancy Progressor to join our Residential Lettings division to support our local offices.Reporting directly to the Tenancy Progression Manager, this role...

  • Tenancy Progressor

    4 weeks ago

    London, Greater London, United Kingdom Knight Frank LLP Full time

    We are looking for a collaborative Tenancy Progressor to join our Residential Lettings division to support our local offices.Reporting directly to the Tenancy Progression Manager, this role forms part of multiple Collaborative and Engaged teams who naturally provide excellent and dedicated client service, and in our workplace, opinions are respected,...

  • Tenancy Progressor

    1 month ago

    London, Greater London, United Kingdom Knight Frank LLP Full time

    We are looking for a collaborative Tenancy Progressor to join our Residential Lettings division to support our local offices.Reporting directly to the Tenancy Progression Manager, this role forms part of multiple Collaborative and Engaged teams who naturally provide excellent and dedicated client service, and in our workplace, opinions are respected,...